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- Tasks: Plan and schedule maintenance resources while providing top-notch administrative support.
- Company: Join Bernicia, a leading housing provider focused on making a difference.
- Benefits: Enjoy 36 days of leave, remote work options, and health cash plans.
- Why this job: Make a real impact in housing while developing your skills in a supportive environment.
- Qualifications: Experience in repairs, Salesforce, and strong organisational skills required.
- Other info: Be part of a people-focused culture with excellent career growth opportunities.
The predicted salary is between 22000 - 30000 £ per year.
Location: Ashington
Contract: Full time Permanent contract
Hours: 37 hours per week Monday - Friday
Salary: £26,142.00 per annum
Closing Date: 5pm - Friday 20th February 2026
Are you passionate about providing a right first time, highly effective repairs and maintenance service focused on delivering exceptional customer service excellence? If so, then our Maintenance Planner & Administrator post is for you!
About the role:
- Planning and scheduling trade resources
- Delivering high level business support and administrative activities
- Providing advice, support and guidance on repairs and maintenance related issues
- Maintaining accurate records to enable meaningful and precise key performance indicators and management information
About you:
- You’ll need:
- Experience of working in a repairs and maintenance function
- Experience working with Salesforce
- Experience of scheduling trade resources, administrating repairs and maintaining accurate records
- Skilled at managing a busy varied workload with changing priorities
- Well organised with good influencing skills and a keen eye for detail
- Excellent working knowledge of MS Excel, Word and Outlook.
The Benefits:
- 36 days annual leave (including bank holidays)
- Opportunity to work from home up to 2 days a week
- Make big savings on day-to-day expenses with discounts on shopping, groceries, holidays and days out.
- Health cash plan
- Generous pension scheme.
About us:
We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities, and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Locations
Maintenance Planner and Administrator in Ashington, Northumberland employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Planner and Administrator in Ashington, Northumberland
✨Tip Number 1
Get to know the company! Research Bernicia and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions related to maintenance planning and administration. Think about your past experiences and how they align with the skills they're looking for, especially around customer service excellence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Maintenance Planner and Administrator in Ashington, Northumberland
Some tips for your application 🫡
Read the Job Description Carefully: Before you start filling out the application, take a good look at the job description. Make sure you understand what we're looking for in a Maintenance Planner & Administrator. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Experience: When you're writing your application, highlight your experience in repairs and maintenance. If you've worked with Salesforce or have scheduling experience, let us know! We want to see how your background aligns with what we need.
Be Organised and Detailed: Since this role requires a keen eye for detail, make sure your application reflects that. Keep it organised, check for any typos, and ensure all sections are filled out completely. A well-presented application speaks volumes about your attention to detail!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Bernicia
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance processes. Familiarise yourself with the tools and software mentioned in the job description, especially Salesforce. Being able to discuss your experience with scheduling trade resources will show that you're ready to hit the ground running.
✨Showcase Your Organisational Skills
Since the role requires managing a busy workload, prepare examples of how you've successfully juggled multiple tasks in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your organisational prowess.
✨Demonstrate Customer Focus
This position is all about delivering exceptional customer service. Think of specific instances where you've gone above and beyond for customers or clients. Be ready to share these stories during your interview to illustrate your commitment to customer satisfaction.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team you'll be working with, the company culture, or how success is measured in this role. It shows that you're genuinely interested and engaged, which can leave a lasting impression.