At a Glance
- Tasks: Lead property maintenance operations and enhance customer experiences daily.
- Company: Join Bernicia, a leading housing provider in the North East.
- Benefits: Enjoy 28 days leave, health cash plan, gym discounts, and a generous pension scheme.
- Other info: Be part of a culture that values collaboration, integrity, and accountability.
- Why this job: Make a real difference in people's lives through effective property maintenance.
- Qualifications: Proven leadership skills and a valid driving licence required.
The predicted salary is between 70536 - 70536 £ per year.
We have an exciting opportunity for a Head of Property Maintenance Operations to join our Property Maintenance Division at Bernicia. This role will be central to helping achieve our ambitions for the service, in addition to continuing to improve the experience we provide for our customers.
Please see the attached recruitment pack for this position, in which Bernicia's Executive Director of Asset and Growth outlines how the scope of this role will make a real difference, touching people's lives every day and ensuring repairs and maintenance are delivered in a way that is responsive, efficient and genuinely focused on customer needs.
Location: Ashington with occasional travel across our other operational areas, including offices and depots in Durham, Spennymoor and Berwick.
Salary: £70,536.00 per annum. Car allowance of £2,142.00 pa. In lieu of car of £3,250.00 pa.
Contract: Permanent, 37 hours per week, Monday to Friday. Flexibility on hours is expected as a Senior Leadership role.
Role Benefits:
- 28 days annual leave (plus bank holidays) for full-time employees.
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We'll also cover the costs of including any dependent children in the scheme up to the age of 21 or 24 if in full time education that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
Further information on our Head of Property Maintenance Operations vacancy is provided in the associated recruitment pack. Please familiarise yourself with this pack, which sets out the role in more detail. Please also see the associated Role Profile, for guidance on essential and desirable competencies required for our Head of Property Maintenance Operations role.
At Bernicia, we believe a good home makes lots of other things possible. That belief sits at the heart of everything we do, and it is why we are so committed to providing great homes and services that do just that. We're all about helping people in need of housing. We're one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership. As a senior leader, you will play an important part in shaping our culture. We are proud of our Bernicia Way values system, and we are looking for someone who will lead with authenticity, visibility and purpose - someone who will inspire teams, encourage collaboration and help create an environment where people can do their best work.
You will be required to hold a current and valid driving licence.
Closing Date: 29th June 2026. Interviews will be taking place week commencing 6th July. We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Locations
Head of Property Maintenance Operations in Ashington, Northumberland employer: Bernicia
At Bernicia, we pride ourselves on being a leading housing provider in the North East, dedicated to making a positive impact on our customers' lives. Our supportive work culture fosters collaboration and integrity, while offering generous benefits such as a health cash plan, gym discounts, and a robust pension scheme. As the Head of Property Maintenance Operations, you will have the opportunity to shape our service delivery and contribute to a meaningful mission, all within a flexible and dynamic environment in Ashington.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Property Maintenance Operations in Ashington, Northumberland
✨Tip Number 1
Network like a pro! Reach out to your connections in the property maintenance sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching Bernicia and its values. Show us how your leadership style aligns with our culture and how you can make a real difference in the lives of our customers.
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. This will help you articulate your experience and demonstrate your passion for property maintenance operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Bernicia team.
We think you need these skills to ace Head of Property Maintenance Operations in Ashington, Northumberland
Some tips for your application 🫡
Read the Recruitment Pack:Before you dive into the application, make sure to check out the recruitment pack. It’s packed with info about the role and what we’re looking for, so it’ll help you tailor your application to show us why you’re the perfect fit!
Show Your Passion for Customer Service:We’re all about putting our customers first, so let that shine through in your application. Share examples of how you’ve improved customer experiences in previous roles – we want to see your commitment to making a difference!
Highlight Your Leadership Skills:As a senior leader, we need someone who can inspire and motivate teams. Make sure to showcase your leadership style and any successful projects you’ve led. We want to know how you can shape our culture and drive results!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures everything is in one place for review. Plus, it shows you’re keen to join the Bernicia family!
How to prepare for a job interview at Bernicia
✨Know the Bernicia Way
Familiarise yourself with Bernicia's values and culture. Understand how they prioritise customer focus, collaboration, and integrity. This will help you align your answers with their expectations and demonstrate that you're a good fit for their team.
✨Showcase Your Leadership Skills
As a Head of Property Maintenance Operations, you'll need to inspire and lead teams. Prepare examples from your past experiences where you've successfully led projects or teams, focusing on how you encouraged collaboration and achieved results.
✨Understand the Role's Impact
Be ready to discuss how the role contributes to improving customer experiences. Think about specific strategies you would implement to ensure repairs and maintenance are responsive and efficient, and be prepared to share these ideas during the interview.
✨Prepare Questions
Interviews are a two-way street! Prepare insightful questions about the role, team dynamics, and future goals for the Property Maintenance Division. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
