At a Glance
- Tasks: Support tenant engagement activities and improve services through feedback.
- Company: Join Bernicia, a leading housing provider in the North East.
- Benefits: 28 days leave, health cash plan, gym discounts, and a generous pension scheme.
- Other info: Flexible working options and a culture that values your input.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication and organisational skills; customer-focused experience preferred.
The predicted salary is between 25974 - 25974 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Salary: £25,974 per annum
Hours: 37 per week, Monday to Friday
Contract: Permanent
Closing Date: 5pm on Wednesday 24th June 2026
If you're passionate about making a real difference to customers, then our Customer Engagement & Scrutiny Co-Ordinator role is for you. Join us to support impactful engagement that drives meaningful service improvements.
Role Benefits:- 28 days annual leave (plus bank holidays) for full-time employees; pro-rata for part-time employees.
- Working from home up to 2 days per week.
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We'll also cover the costs of including any dependent children in the scheme up to the age of 21 or 24 if in full time education that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
This role will involve:
- Supporting the Customer Engagement and Scrutiny Lead in the planning and delivery of tenant engagement activities, including:
- Tenant Voice Panel meetings
- Focus groups, surveys, and consultation sessions
- Community-based engagement events and drop-ins
- Supporting facilitation and tenant participation for both in person and virtual engagement sessions.
- Helping to create a welcoming, inclusive, and accessible environment for all tenants involved.
- Providing administrative support for all engagement activity, including:
- Arranging meetings, venues, and logistics
- Preparing and distributing communications, agendas, and materials
- Maintaining accurate records of attendance, feedback, and actions
- Supporting the coordination of engagement calendars, invitations, and follow-up communications to our customers.
- Acting as a first point of contact for tenants involved in engagement activities.
- Supporting tenants to understand information, documents, and policies in accessible formats.
- Ensuring communication is clear, timely, and tenant-friendly.
- Recording and collating tenant feedback from a variety of engagement methods.
- Ensuring tenant insight is captured clearly and accurately to inform service improvement.
- Assisting in coordinating tenant involvement in scrutiny reviews and consultations.
- Supporting tenants to share their lived experience and feedback effectively.
- Contributing ideas to improve engagement approaches and participation.
- Promoting a culture of listening to tenants and acting on feedback.
Successful candidates will need:
Essential:- Experience in an administrative or customer-focused role
- Strong organisational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to engage confidently with a wide range of people both over the telephone and face to face.
- Experience of using Microsoft Office (particularly Word, Excel, and Outlook).
- Experience working with tenants, communities, or in a social housing environment
- Understanding of customer engagement, consultation, or community involvement
- Experience supporting events, meetings, or workshops
- A full UK driving licence although not essential.
We're all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
We've built Bernicia to be a business that people want to be a part of. We're one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
Interviews will be taking place week commencing Monday 29th June 2026.
For more information regarding this role, please contact: Laura Ward, Customer Engagement & Scrutiny Lead on 07525910068.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Locations
Customer Engagement and Scrutiny Coordinator in Ashington, Northumberland employer: Bernicia
At Bernicia, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With generous benefits such as 28 days of annual leave, flexible working options, and a health cash plan, we empower our team to thrive both personally and professionally while making a meaningful impact in the community. Join us in Ashington, where your contributions will help shape a better future for our tenants and enhance their living experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement and Scrutiny Coordinator in Ashington, Northumberland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bernicia. Understand their values and mission, and think about how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about making a difference.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in customer engagement and administration can contribute to the role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've made a positive impact in previous roles. Whether it’s through tenant engagement or community involvement, let them see your enthusiasm for helping others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Engagement and Scrutiny Coordinator in Ashington, Northumberland
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you and how your experiences align with our values. Don’t be afraid to share your passion for customer engagement!
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Focus on how your background in administrative or customer-focused roles makes you a great fit for the Customer Engagement & Scrutiny Coordinator position.
Showcase Your Communication Skills:Since this role involves engaging with tenants and facilitating discussions, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Bernicia
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Engagement and Scrutiny Coordinator. Familiarise yourself with tenant engagement activities and think about how your experience aligns with their needs. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since this role involves engaging with a wide range of people, be prepared to demonstrate your excellent written and verbal communication skills. Think of examples from your past experiences where you've successfully communicated complex information in a clear and friendly manner.
✨Be Ready to Discuss Organisational Skills
The job requires strong organisational skills, so come armed with examples of how you've managed multiple tasks or events in the past. Highlight any experience you have with planning meetings or coordinating activities, as this will show you can handle the administrative side of the role.
✨Emphasise Your Passion for Customer Engagement
Make it clear that you're passionate about making a difference for customers. Share any relevant experiences where you've contributed to service improvements or engaged with communities. This will resonate well with the interviewers and align with their values at Bernicia.
