At a Glance
- Tasks: Assist customers with repair requests and general enquiries, providing top-notch service.
- Company: Join Bernicia, a leading housing provider focused on making a difference.
- Benefits: Enjoy 28 days leave, health cash plan, gym discounts, and a generous pension scheme.
- Other info: Flexible working options available and a supportive, people-focused culture.
- Why this job: Make a real impact in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a team-oriented mindset are essential.
The predicted salary is between 20000 - 30000 € per year.
Location: Ashington
Contract: Permanent
Hours: 20 Hours Per Week (Monday - Friday, 9.00 - 1pm)
Salary: £25,023.00 (Pro-Rata, Per Annum)
Closing Date: 5pm on Monday 9th February 2026
Are you passionate about delivering great customer service? If so, our Customer Contact Advisor post is for you!
About the role:
An opportunity has arisen for a Customer Contact Advisor to join our Contact Team based at our office in Ashington. As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries. Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving and customer service skills are essential. You must also be proficient in using various IT systems.
About you:
Are you interested in a career with an organisation committed to making a difference to customers, tenants and communities? Are you passionate about delivering front line call handling and looking for a new opportunity challenge? You'll need excellent communication skills and a team focused approach to work to succeed in this role.
The Benefits:
- 28 days annual leave + bank holidays, pro-rata for part time employees.
- Working from home opportunities, if applicable to your role, part-week.
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We'll also cover the costs of including any dependent children in the scheme up to the age of 21 or 24 if in full time education that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
About us:
We're all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We've built Bernicia to be a business that people want to be a part of. We're one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
Everything about Bernicia is people focused, that's why we've held the Investors in People Gold Award since 2010. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Locations
Customer Contact Advisor in Ashington, Northumberland employer: Bernicia
Bernicia is an exceptional employer dedicated to making a positive impact in the community, offering a supportive work culture that prioritises employee well-being and development. With generous benefits including 28 days of annual leave, health cash plan membership, and opportunities for flexible working, employees are empowered to thrive both personally and professionally. Located in Ashington, this role as a Customer Contact Advisor not only provides meaningful work but also places you within a team that values collaboration, respect, and integrity, ensuring a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisor in Ashington, Northumberland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bernicia. Understand their values and mission, and think about how your passion for customer service aligns with their goals. This will help you stand out as someone who truly cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky situations during the interview, showing that you're ready to tackle any challenge that comes your way.
✨Tip Number 3
Show off your tech skills! Since you'll be using various IT systems, be prepared to discuss your experience with technology in customer service. Bring examples of how you've used tech to improve customer interactions or solve problems efficiently.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for joining our team at Bernicia. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Contact Advisor in Ashington, Northumberland
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you can make a difference.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've handled customer queries or difficult situations in the past – we love hearing about your problem-solving skills!
Check Your Details:Before hitting that submit button, double-check all your information. Typos and errors can make a bad impression, so take a moment to ensure everything is accurate and well-presented.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s straightforward and ensures your application goes straight to us, making it easier for you to join our fantastic team!
How to prepare for a job interview at Bernicia
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes great service and be ready to share examples of how you've handled difficult situations in the past. This will show that you’re not just passionate about the role, but also knowledgeable.
✨Familiarise Yourself with IT Systems
Since the role requires proficiency in various IT systems, take some time to research common tools used in customer service. If you have experience with specific software, be prepared to discuss it. This will demonstrate your readiness to hit the ground running.
✨Practice Problem-Solving Scenarios
Think of a few scenarios where you had to solve a problem for a customer. Practise explaining your thought process and the steps you took to resolve the issue. This will help you articulate your problem-solving skills during the interview.
✨Showcase Your Team Spirit
The job requires a team-focused approach, so be ready to talk about your experiences working in teams. Share examples of how you’ve collaborated with others to achieve a common goal, as this aligns perfectly with the company’s values.
