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- Tasks: Plan and schedule maintenance resources while delivering top-notch administrative support.
- Company: Join Bernicia, a leading housing provider focused on community and customer care.
- Benefits: Enjoy 36 days of leave, remote work options, and discounts on everyday expenses.
- Why this job: Make a real difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: Experience in repairs, Salesforce, and strong organisational skills required.
- Other info: Be part of a people-focused culture with excellent career growth opportunities.
The predicted salary is between 26142 - 29000 £ per year.
Location: Ashington
Contract: Full time Permanent contract
Hours: 37 hours per week Monday - Friday
Salary: £26,142.00 per annum
Closing Date: 5pm - Friday 20th February 2026
Are you passionate about providing a right first time, highly effective repairs and maintenance service focused on delivering exceptional customer service excellence? If so, then our Maintenance Planner & Administrator post is for you!
About the role:
- Planning and scheduling trade resources
- Delivering high level business support and administrative activities
- Providing advice, support and guidance on repairs and maintenance related issues
- Maintaining accurate records to enable meaningful and precise key performance indicators and management information
About you:
- Experience of working in a repairs and maintenance function
- Experience working with Salesforce
- Experience of scheduling trade resources, administrating repairs and maintaining accurate records
- Skilled at managing a busy varied workload with changing priorities
- Well organised with good influencing skills and a keen eye for detail
- Excellent working knowledge of MS Excel, Word and Outlook.
The Benefits:
- 36 days annual leave (including bank holidays)
- Opportunity to work from home up to 2 days a week
- Make big savings on day-to-day expenses with discounts on shopping, groceries, holidays and days out.
- Health cash plan
- Generous pension scheme.
About us:
We're all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We've built Bernicia to be a business that people want to be a part of. We're one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers. Everything about Bernicia is people focused, that's why we've held the Investors in People Gold Award since 2010. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities, and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Locations
Maintenance Planner and Administrator in Ashington, North East, Northumberland employer: Bernicia
Contact Detail:
Bernicia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Planner and Administrator in Ashington, North East, Northumberland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experience in repairs and maintenance, and how it aligns with the role of Maintenance Planner & Administrator. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Maintenance Planner and Administrator in Ashington, North East, Northumberland
Some tips for your application 🫡
Fill Out Every Section: Make sure you complete the online application form in full. We want to see all your skills and experiences, so don’t leave any sections blank!
Show Your Passion: In your application, let us know why you’re excited about the Maintenance Planner & Administrator role. We love candidates who are passionate about providing exceptional customer service!
Highlight Relevant Experience: Be sure to mention your experience with repairs and maintenance, as well as any work with Salesforce. This will help us see how you fit into our team!
Proofread Before Submitting: Take a moment to check your application for any typos or errors. A well-presented application shows us that you pay attention to detail, which is super important for this role!
How to prepare for a job interview at Bernicia
✨Know Your Stuff
Make sure you brush up on your knowledge of repairs and maintenance processes. Familiarise yourself with the tools and software mentioned in the job description, especially Salesforce. Being able to discuss your experience with scheduling trade resources will show that you're ready to hit the ground running.
✨Showcase Your Organisational Skills
As a Maintenance Planner and Administrator, organisation is key. Prepare examples of how you've managed busy workloads and changing priorities in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to stay on top of things.
✨Demonstrate Customer Service Excellence
Since the role focuses on delivering exceptional customer service, be ready to share specific instances where you've gone above and beyond for customers. This could be through resolving issues or providing support. Show them that you understand the importance of a 'right first time' approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture and the team you'll be working with. This not only shows your interest in the role but also helps you gauge if it's the right fit for you. Ask about their approach to maintaining accurate records and how they measure success in the role.