At a Glance
- Tasks: Lead property maintenance operations and enhance customer experiences daily.
- Company: Join Bernicia, a leading housing provider in the North East.
- Benefits: Enjoy 28 days leave, health cash plan, gym discounts, and a generous pension scheme.
- Other info: Be part of a culture that values collaboration, integrity, and accountability.
- Why this job: Make a real difference in people's lives through effective property maintenance.
- Qualifications: Proven leadership skills and a valid driving licence required.
The predicted salary is between 70536 - 70536 £ per year.
We have an exciting opportunity for a Head of Property Maintenance Operations to join our Property Maintenance Division at Bernicia. This role will be central to helping achieve our ambitions for the service, in addition to continuing to improve the experience we provide for our customers.
Please see the attached recruitment pack for this position, in which Bernicia's Executive Director of Asset and Growth outlines how the scope of this role will make a real difference, touching people's lives every day and ensuring repairs and maintenance are delivered in a way that is responsive, efficient and genuinely focused on customer needs.
Location: Ashington with occasional travel across our other operational areas, including offices and depots in Durham, Spennymoor and Berwick.
Salary: £70,536.00 per annum. Car allowance of £2,142.00 pa. In lieu of car of £3,250.00 pa.
Contract: Permanent, 37 hours per week, Monday to Friday. Flexibility on hours is expected as a Senior Leadership role.
Role Benefits:
- 28 days annual leave (plus bank holidays) for full-time employees.
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
Further information on our Head of Property Maintenance Operations vacancy is provided in the associated recruitment pack. Please familiarise yourself with this pack, which sets out the role in more detail. Please also see the associated Role Profile, for guidance on essential and desirable competencies required for our Head of Property Maintenance Operations role.
At Bernicia, we believe a good home makes lots of other things possible. That belief sits at the heart of everything we do, and it is why we are so committed to providing great homes and services that do just that. We’re all about helping people in need of housing. We’re one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership. As a senior leader, you will play an important part in shaping our culture. We are proud of our Bernicia Way values system, and we are looking for someone who will lead with authenticity, visibility and purpose - someone who will inspire teams, encourage collaboration and help create an environment where people can do their best work.
You will be required to hold a current and valid driving licence.
Closing Date: 29th June 2026. Interviews will be taking place week commencing 6th July. We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Locations
Head of Property Maintenance Operations in Ashington, North East, Northumberland employer: Bernicia
At Bernicia, we pride ourselves on being a leading housing provider in the North East, dedicated to making a positive impact on our customers' lives. Our supportive work culture fosters collaboration and integrity, while offering generous benefits such as a health cash plan, gym membership discounts, and a robust pension scheme. As the Head of Property Maintenance Operations, you will have the opportunity to shape our service delivery and contribute to a meaningful mission, all within a flexible and dynamic environment in Ashington.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Property Maintenance Operations in Ashington, North East, Northumberland
✨Tip Number 1
Network like a pro! Reach out to your connections in the property maintenance sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research Bernicia and understand their values and culture. Think about how your experience aligns with their mission to improve customer service and make a difference in people's lives.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss examples of how you've inspired teams and fostered collaboration in previous roles. This is key for a senior position like Head of Property Maintenance Operations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Bernicia team and contributing to their mission.
We think you need these skills to ace Head of Property Maintenance Operations in Ashington, North East, Northumberland
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. We want to see how your experience aligns with the role of Head of Property Maintenance Operations, so make sure you understand what we're looking for!
Tailor Your Application:Don’t just send a generic application! We love it when candidates personalise their applications to reflect our values and the specific requirements of the role. Show us how your skills and experiences make you the perfect fit for our team.
Be Clear and Concise:When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that highlight your achievements and how they relate to the position. Remember, less is often more!
Apply Through Our Website:Make sure to apply through our website for the best chance of your application being seen. It’s super easy, and we can’t wait to read what you have to say about joining us at Bernicia!
How to prepare for a job interview at Bernicia
✨Know the Bernicia Way
Familiarise yourself with Bernicia's values and culture. Understand how they prioritise customer focus, collaboration, and integrity. Be ready to discuss how your leadership style aligns with these principles and how you can contribute to shaping their unique culture.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to lead property maintenance operations effectively. Highlight instances where you've improved service delivery or enhanced customer satisfaction, as these will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Think about challenges you might face in this role and how you would address them, particularly in terms of responsiveness and efficiency in maintenance operations.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics at Bernicia. Inquire about their current projects or future goals within the Property Maintenance Division. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
