Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support homeless families with practical advice and advocacy to secure permanent accommodation.
- Company: Join Bernicia, a leading housing provider focused on helping those in need.
- Benefits: Enjoy 28 days annual leave, health cash plan, gym discounts, and a generous pension scheme.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Experience in safeguarding and excellent communication skills are essential.
- Other info: Be part of a people-focused culture with great career development opportunities.
The predicted salary is between 12000 - 16000 £ per year.
Could you commit to changing the lives of those at risk of homelessness? Do you have experience of working with clients who may demonstrate challenging behaviour? Do you have the ability to relate to people? Do you have a sound working knowledge of safeguarding? Do you have the ability to document information in an accurate and concise manner?
We are looking for an enthusiastic worker to provide needs-led support to homeless families based at Bernicia's Homeless Unit in Sunderland. Working as part of an effective team, the successful candidate will be responsible for monitoring and reviewing individual support needs and providing appropriate advice, advocacy and practical support to enable families to secure and sustain permanent accommodation.
Responsibilities:- Provide needs-led support to homeless families based at Bernicia's Homeless Unit in Sunderland, monitoring and reviewing individual support needs.
- Offer appropriate advice, advocacy and practical support to enable families to secure and sustain permanent accommodation.
- Work as part of an effective team to deliver safeguarding and client documentation with accuracy and clarity.
- Posting date: 04 February 2026
- Salary: £13,971.50 per year
- Hours: Part time
- Closing date: 18 February 2026
- Location: SR3 3DT
- Remote working: On-site only
- Company: Bernicia Group
- Job type: Permanent
- Job reference: 302589JCP
- 28 days annual leave (plus bank holidays) for full-time employees; pro-rata to part-time employees.
- Health cash plan membership with cash back towards essential healthcare (e.g., dental, optical, physio); cover for dependents where applicable.
- Access to savings on gym memberships and discounts on purchases from major retailers.
- Generous pension scheme with life insurance of 3 x salary.
- Full current driving licence and access to a car for business use
- Good standard of general education
- Demonstrable experience of safeguarding practice
- Excellent interpersonal and communication skills, written and verbal
- Demonstrable experience of working in a housing related support service
- Advanced IT skills
We're all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We've built Bernicia to be a business that people want to be a part of. We're one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers. Everything about Bernicia is people focused, that's why we've held the Investors in People Gold Award since 2010. We operate within a set of simple, but effective values, which blend perfectly to create our unique 'Bernicia Way' culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
This post is subject to an enhanced DBS disclosure. For further information on this role, please download the role profile available via the links. To discuss the role in more detail please contact Ian Crosbee: Email: Iain.Crosbee@Bernicia.com Tel: 07515605225
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications. Bernicia is fully committed to the promotion of equal opportunities and we particularly welcome applicants from people with disabilities and groups who are currently underrepresented at Bernicia.
Homeless Service Support Worker in Sunderland employer: Bernicia Group
Contact Detail:
Bernicia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeless Service Support Worker in Sunderland
✨Tip Number 1
Get to know the organisation! Research Bernicia and understand their values and mission. This will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your interpersonal skills! Since this role involves working closely with families, it’s crucial to demonstrate your ability to relate to people. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Prepare for questions about safeguarding! Brush up on your knowledge of safeguarding practices and be ready to discuss how you would handle challenging situations. This shows you’re serious about the safety and well-being of clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with online processes, which is a bonus in today’s job market.
We think you need these skills to ace Homeless Service Support Worker in Sunderland
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping those at risk of homelessness shine through. We want to see that you genuinely care about making a difference in people's lives.
Be Clear and Concise: Make sure to document your experience and skills accurately. Use straightforward language and avoid jargon. We appreciate clarity, so keep it simple and to the point!
Highlight Relevant Experience: If you've worked with challenging behaviours or in safeguarding, make sure to mention it! We’re looking for specific examples that demonstrate your ability to support families effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Bernicia Group
✨Know Your Stuff
Make sure you brush up on your knowledge of safeguarding practices and the specific needs of homeless families. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges faced by clients.
✨Show Your Empathy
During the interview, demonstrate your ability to relate to people, especially those who may be experiencing challenging situations. Share examples from your past experiences where you've successfully supported individuals in need, highlighting your interpersonal skills.
✨Be Clear and Concise
Since the role involves documentation, practice articulating your thoughts clearly and concisely. You might be asked to explain how you would document client information, so think about how you can convey complex ideas simply and effectively.
✨Team Player Mindset
Bernicia values teamwork, so be prepared to discuss how you work within a team. Share examples of how you've collaborated with others in previous roles, and emphasise your commitment to working together to achieve common goals.
