Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle repair requests and deliver top-notch customer service in challenging situations.
- Company: Leading housing provider in the UK with a commitment to community impact.
- Benefits: 28 days annual leave, generous pension scheme, and remote work options.
- Why this job: Make a real difference to customers and communities while developing your skills.
- Qualifications: Strong communication skills and IT proficiency are essential.
The predicted salary is between 13 - 16 £ per hour.
A leading housing provider in the UK is looking for a Customer Contact Advisor to join their team in Ashington. In this role, you'll handle repair requests and provide exceptional customer service in challenging situations. Strong communication skills and proficiency with IT systems are essential.
Benefits include:
- 28 days of annual leave
- A generous pension scheme
- Work-from-home opportunities
If you're passionate about making a difference to customers and communities, this opportunity is for you.
Part-Time Customer Contact Advisor — Frontline Support in Seaton employer: Bernicia Group
Contact Detail:
Bernicia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Contact Advisor — Frontline Support in Seaton
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they impact customers and communities. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling repair requests and providing top-notch customer service, try role-playing common scenarios with friends or family. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with common systems used in customer service roles. If you can demonstrate your tech-savviness during the interview, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows that you're proactive and keen on joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Part-Time Customer Contact Advisor — Frontline Support in Seaton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Contact Advisor role. Highlight your communication skills and any experience you have with IT systems, as these are key for us in this position.
Show Your Passion: We want to see your enthusiasm for making a difference! In your application, share specific examples of how you've provided exceptional customer service in challenging situations. This will help us understand your commitment to our customers and communities.
Keep It Clear and Concise: When writing your application, be clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures we receive all the necessary information and helps us process your application smoothly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Bernicia Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Contact Advisor. Familiarise yourself with common repair requests and how to handle them. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in challenging situations. Think about times when you resolved conflicts or provided exceptional customer service, and be ready to share those stories.
✨Get Tech-Savvy
Brush up on your IT skills, especially if you know which systems the company uses. If you can demonstrate your proficiency with relevant software during the interview, it’ll give you an edge over other candidates.
✨Express Your Passion
This role is all about making a difference to customers and communities. Be prepared to discuss why you’re passionate about customer service and how you can contribute positively to the team and the community they serve.
