At a Glance
- Tasks: Manage housing complaints from start to finish, ensuring top-notch service.
- Company: Join Bernicia Group, a passionate team dedicated to customer care.
- Benefits: Enjoy 28 days annual leave, flexible working, and a great pension scheme.
- Other info: Temporary role based in Ashington with opportunities for growth.
- Why this job: Make a real difference by helping people resolve their housing issues.
- Qualifications: Strong interpersonal skills and ability to work in a fast-paced environment.
The predicted salary is between 25000 - 30000 £ per year.
Bernicia Group is seeking a passionate and customer-focused Complaints Handler to manage complaints from initial acknowledgment to resolution, ensuring a high-quality service. The role requires excellent interpersonal skills and the ability to thrive in a fast-paced environment.
Key benefits include:
- 28 days annual leave pro-rata
- Working from home flexibility
- A generous pension scheme
This is a temporary position based in Ashington.
Housing Complaints Specialist — Empathy in Action in Seaton employer: Bernicia Group
Bernicia Group is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where your contributions are valued. With benefits like 28 days of annual leave, flexible working from home options, and a robust pension scheme, you can enjoy a balanced work-life while making a meaningful impact in the community as a Housing Complaints Specialist in Ashington.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Complaints Specialist — Empathy in Action in Seaton
✨Tip Number 1
Make sure you research Bernicia Group and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your interpersonal skills! Role-play common complaint scenarios with a friend or family member. This will help you feel more confident when discussing how you would handle complaints in a real-life setting.
✨Tip Number 3
Network with current or former employees of Bernicia Group on platforms like LinkedIn. They can provide insider tips and might even refer you for the position, giving you an edge over other candidates.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're proactive and tech-savvy!
We think you need these skills to ace Housing Complaints Specialist — Empathy in Action in Seaton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for customer service shine through. We want to see how much you care about helping others and resolving their issues effectively.
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Complaints Specialist role. Highlight your relevant experience and skills that align with the job description, so we can see why you're a perfect fit!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate straightforward communication, especially in a fast-paced environment like ours. Avoid jargon and make it easy for us to understand your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bernicia Group
✨Show Your Empathy
As a Housing Complaints Specialist, empathy is key. Prepare examples from your past experiences where you successfully handled complaints or difficult situations with understanding and care. This will demonstrate your ability to connect with customers on a personal level.
✨Know the Company
Research Bernicia Group thoroughly before your interview. Understand their values, mission, and the specific challenges they face in housing complaints. This knowledge will help you tailor your responses and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions, and don’t hesitate to ask for clarification if needed. It shows you value communication, which is crucial for this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of various complaint scenarios you might encounter and how you would handle them. This preparation will help you articulate your thought process clearly and confidently during the interview.
