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- Tasks: Assist customers with repair requests and general enquiries, providing excellent service.
- Company: Join Bernicia, a leading housing provider focused on making a difference.
- Benefits: 28 days leave, health cash plan, gym discounts, and a generous pension scheme.
- Why this job: Make a real impact in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and proficiency in IT systems required.
- Other info: Flexible working hours and a supportive team culture await you.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Location: Ashington
Contract: Permanent
Hours: 20 Hours Per Week (Monday – Friday, 9.00 – 1pm)
Salary: £25,023.00 (Pro-Rata, Per Annum)
Closing Date: 5pm on Monday 9th February 2026
Responsibilities
An opportunity has arisen for a Customer Contact Advisor to join our Contact Team based at our office in Ashington. As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries. Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving and customer service skills are essential. You must also be proficient in using various IT systems.
About You
Are you interested in a career with an organisation committed to making a difference to customers, tenants and communities? Are you passionate about delivering front line call handling and looking for a new opportunity challenge? You’ll need excellent communication skills and a team focused approach to work to succeed in this role.
The Benefits
- 28 days annual leave + bank holidays, pro-rata for part time employees.
- Working from home opportunities, if applicable to your role, part-week.
- Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
About Us
We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers. Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010. We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications. The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Customer Contact Advisor in Seaton employer: Bernicia Group
Contact Detail:
Bernicia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor in Seaton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bernicia. Understand their values and mission, and think about how your skills as a Customer Contact Advisor can help them achieve their goals. This will show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling calls, especially those tricky situations where problem-solving is key. Plus, it’ll sharpen your communication skills!
✨Tip Number 3
Be yourself during the interview! The team at Bernicia is looking for someone who fits into their culture. Show your personality and let your passion for helping customers shine through. Remember, they want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to fill out the online form completely and accurately, so we can review your application without any hiccups. Good luck!
We think you need these skills to ace Customer Contact Advisor in Seaton
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Customer Contact Advisor and tailor your application to highlight how your skills and experience match our needs.
Be Yourself: We want to get to know the real you! When writing your application, let your personality shine through. Share your passion for customer service and any relevant experiences that showcase your problem-solving skills.
Showcase Your Communication Skills: As a Customer Contact Advisor, excellent communication is key. Use your application to demonstrate your ability to convey information clearly and effectively. This could be through examples of past roles or situations where you've successfully handled customer queries.
Apply Through Our Website: Make sure to apply directly through our website. This ensures your application is received properly and allows us to review it efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at Bernicia Group
✨Know the Company
Before your interview, take some time to research Bernicia. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Active Listening
As a Customer Contact Advisor, you'll need to demonstrate excellent communication skills. During the interview, practice active listening by nodding and summarising what the interviewer says. This shows that you’re engaged and can handle customer interactions with empathy.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of examples from your past experiences where you successfully resolved issues or helped customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your IT Proficiency
Since the role requires proficiency in various IT systems, be ready to discuss your experience with technology. Mention specific software or tools you've used in previous roles and how they helped you in customer interactions. This will highlight your readiness for the job.
