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For Companies At a Glance
- Tasks: Manage customer enquiries and repair requests with strong problem-solving skills.
- Company: A leading housing provider in North East England committed to community support.
- Benefits: Competitive salary, annual leave, health cash plans, and pension schemes.
- Why this job: Join a team dedicated to exceptional customer service and community impact.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
A large housing provider in North East England is seeking a Customer Contact Advisor to join their team in Durham. The role involves managing customer enquiries and repair requests, requiring strong problem-solving and communication skills. You will contribute to a company known for its commitment to customer service and community support.
This full-time position offers a competitive salary and various benefits, including annual leave, health cash plans, and pension schemes.
Frontline Housing Repair & Support Advisor employer: Bernicia Group
Contact Detail:
Bernicia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Housing Repair & Support Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for community support during interviews. Share personal experiences or examples of how you've helped others, as this aligns perfectly with the company's values.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for candidates who are eager to join our mission.
We think you need these skills to ace Frontline Housing Repair & Support Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Frontline Housing Repair & Support Advisor role. Highlight your problem-solving skills and any relevant experience in customer service, as these are key for us.
Showcase Your Communication Skills: Since this role involves managing customer enquiries, it's essential to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would interact with customers.
Research the Company: Take a bit of time to learn about our commitment to customer service and community support. Mentioning specific values or initiatives in your application can show us that you're genuinely interested in being part of our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Bernicia Group
✨Know the Company Inside Out
Before your interview, take some time to research the housing provider. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Since the role involves managing customer enquiries and repair requests, prepare examples from your past experiences where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Practice Your Communication Skills
As a Customer Contact Advisor, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or specific challenges they face. This shows that you're engaged and thinking critically about how you can contribute.