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- Tasks: Assist customers with repair requests and general enquiries, providing top-notch service.
- Company: Join Bernicia, a leading housing provider focused on making a difference.
- Benefits: Enjoy 28 days leave, health cash plan, gym discounts, and a generous pension scheme.
- Why this job: Make a real impact in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a team-oriented mindset are essential.
- Other info: Flexible part-time hours available with opportunities for remote work.
The predicted salary is between 20000 - 30000 £ per year.
Location: Ashington or Pity Me Office
Contract: Temporary 6-month fixed-term contracts available
Hours: Part-time contracts available, between 22 and 25 hours per week
Salary: £25,023.00 pro rata per annum
Closing Date: 5pm on Friday, 7th November 2025.
Are you passionate about delivering great customer service? If so, our Customer Contact Advisor post is for you!
About the role
An opportunity has arisen for temporary Customer Contact Advisors to join our Contact Team based at either of our offices in Ashington or Pity Me. As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries. Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving, and customer service skills are essential. You must also be proficient in using various IT systems.
About you
Are you interested in a career with an organisation committed to making a difference to customers, tenants and communities? Are you passionate about delivering front line call handling and looking for a new opportunity challenge? You’ll need excellent communication skills and a team focused approach to work to succeed in this role.
The Benefits
- 28 days annual leave + bank holidays, pro-rata for part time employees.
- Working from home opportunities, if applicable to your role, part-week.
- Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
About us
We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers. Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010. We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
Contact Information: Diane Bliss on 0191 238 3205.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications. The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Customer Contact Advisor employer: Bernicia Group
Contact Detail:
Bernicia Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bernicia. Understand their values and mission, especially how they focus on customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Contact Advisor, you'll need to handle calls with empathy and clarity. Try role-playing with a friend or family member to get comfortable with common scenarios you might face during the job.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate your capability in handling difficult situations.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Bernicia site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for delivering great customer service. Share specific examples of how you've helped customers in the past, especially in challenging situations, as this will resonate with us.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Contact Advisor role. Mention your communication skills and any relevant experience that aligns with our values and the job description.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Bernicia Group
✨Know Your Customer Service Basics
Brush up on the key principles of great customer service. Be ready to discuss how you would handle difficult situations and repair requests, as this role is all about problem-solving and empathy.
✨Familiarise Yourself with IT Systems
Since proficiency in various IT systems is essential, make sure you understand the basics of common software used in customer service. If possible, practice using similar systems to show your adaptability during the interview.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent communication skills. Think of times when you successfully resolved a customer's issue or worked effectively within a team, as these experiences will resonate well with the interviewers.
✨Embrace the Bernicia Way
Research Bernicia's values and culture. Be ready to explain how your personal values align with their focus on respect, accountability, and integrity. This will demonstrate your commitment to being part of their people-focused environment.
