At a Glance
- Tasks: Manage apartments and deliver top-notch housing services to tenants in Northumberland.
- Company: Join Bernicia, a leading housing provider dedicated to helping people find homes.
- Benefits: Enjoy 28 days annual leave, health cash plan, gym discounts, and a generous pension scheme.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Customer service skills and a can-do attitude; housing experience is a plus but not essential.
The predicted salary is between 12974 - 12974 € per year.
Location: Cramlington, Northumberland
Contract: Permanent
Hours: 18.5 hours per week (Mon‑Fri)
Salary: £12,974.49 per annum
Closing Date: 5 pm on Wednesday 3rd June 2026
About The Role
We are looking to recruit a passionate and self‑motivated individual to come on board and deliver a first‑class housing service. Keeping our tenants at the heart of everything you do, you will be responsible for managing apartments in the Northumberland area; Rosebrough, Cramlington. It’s fantastic if you have previous housing experience however this is not essential, as our first‑class training and support will ensure you succeed in the role. We’re looking for someone who can drive a quality housing service, help our tenants, and work well as part of a team. The role is a dynamic one and will incorporate many tasks and duties. We need someone responsible and who shows a can‑do attitude from the start.
Duties Include:
- Building management
- Monitoring tenants and low‑level tenancy queries
- Daily welfare checks / calls to tenants within the block
- Weekend calls on a rotational basis
- Responding to alarm activations
- Working as part of a team
- Liaising with other departments within the housing function
- Organising diverse activities for tenants as part of a robust tenant engagement strategy
- Reporting of repairs / defects and seeing these through to completion
- Health and safety checks and monitoring
- Liaising with external organisations to help deliver the housing service
About You
- Excellent customer service skills
- Excellent communication skills
- Housing experience is preferred, but not essential
- The ability to work alone and as part of a team
- Ability to adapt to varying scenarios
- Understand the importance of compliance and health and safety
Role Benefits
- 28 days annual leave (plus bank holidays) for full time employees; pro‑rata to part‑time employees
- Health cash plan membership with up to £1,000 each year in cashback for essential healthcare plus covering dependent children
- Access to savings on gym memberships plus cashback and discounts on purchases from major retailers including supermarkets, travel, cinema and more
- Generous pension scheme with life insurance of 3 × salary
About Us
We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers. We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
This post will be subject to an enhanced DBS check. Please note you may be required to drive for business, if this forms a requirement of the role. If this is required, you will be required to hold a current and valid driving licence. We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications. The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Location Coordinator in Cramlington employer: Bernicia Group
Bernicia is an exceptional employer dedicated to providing a supportive and inclusive work environment in Cramlington, Northumberland. With a strong focus on employee growth, we offer comprehensive training, generous benefits including a health cash plan and a robust pension scheme, and a culture that values teamwork and integrity. Join us in making a meaningful impact in the housing sector while enjoying a fulfilling career with a company that truly cares about its employees and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Location Coordinator in Cramlington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bernicia. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Location Coordinator, especially your customer service and communication skills.
✨Tip Number 3
Show your can-do attitude! During the interview, share examples of how you've tackled challenges in the past. Highlight your adaptability and willingness to learn, especially since housing experience isn’t essential.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. And remember, apply through our website for the best chance!
We think you need these skills to ace Location Coordinator in Cramlington
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering a first-class housing service and supporting our tenants.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences. Even if you don’t have direct housing experience, focus on transferable skills like customer service and teamwork that align with what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bernicia Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Location Coordinator. Familiarise yourself with tasks like managing apartments, conducting welfare checks, and liaising with tenants. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this position, prepare examples from your past experiences where you've gone above and beyond for customers. Even if you don't have direct housing experience, think about how your skills can translate into providing a first-class housing service.
✨Emphasise Teamwork and Adaptability
The role requires working as part of a team and adapting to various scenarios. Be ready to discuss times when you've successfully collaborated with others or adapted to changing situations. This will show that you can thrive in a dynamic environment.
✨Understand Compliance and Health & Safety
Familiarise yourself with the importance of compliance and health and safety in housing. You might be asked about how you would handle specific situations related to these areas, so having a basic understanding will help you stand out as a responsible candidate.
