At a Glance
- Tasks: Support tenant engagement activities and facilitate community-based events.
- Company: Join a dynamic team focused on making a real difference for customers.
- Benefits: Enjoy 28 days annual leave, health cash plan, and remote work options.
- Other info: Permanent role with excellent career development opportunities.
- Why this job: Make a meaningful impact on customer service improvements and community engagement.
- Qualifications: Passion for customer engagement and strong communication skills.
The predicted salary is between 25974 - 25974 £ per year.
Have you got the right qualifications and skills for this job? Find out below, and hit apply to be considered. When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Salary: £25,974 per annum
Hours: 37 per week, Monday to Friday
Contract: Permanent
Closing Date: 5 pm on Wednesday 24 June 2026
If you’re passionate about making a real difference to customers, then our Customer Engagement & Scrutiny Co‑ordinator role is for you. Join us to support impactful engagement that drives meaningful service improvements.
Role Benefits:- 28 days annual leave (plus bank holidays) for full‑time employees; pro‑rata for part‑time employees.
- Working from home up to 2 days per week.
- Health cash plan membership so you can save money by claiming cash back – over £1,000 each year – towards essential healthcare such as dental, optical, physio and more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 × salary.
Supporting the Customer Engagement and Scrutiny Lead in the planning and delivery of tenant engagement activities, including:
- Tenant Voice Panel meetings;
- Focus groups, surveys, and consultation sessions;
- Community‑based engagement events and drop‑ins.
Supporting facilitation and tenant participation for both in person and virtual engagement sessions.
Customer Engagement and Scrutiny Coordinator in Ashington employer: Bernicia Group
Bernicia Group is an excellent employer, offering a supportive work culture that values skill development and customer satisfaction. With competitive salaries, generous annual leave, and opportunities for professional growth in the thriving community of Ashington, employees can take pride in their contributions to both domestic and commercial projects while enjoying a fulfilling career path.
