At a Glance
- Tasks: Support tenant engagement activities and facilitate community-based events.
- Company: Join a dynamic team focused on making a real difference for customers.
- Benefits: Enjoy 28 days annual leave, health cash plan, and remote work options.
- Other info: Permanent role with excellent career development opportunities.
- Why this job: Make a meaningful impact on customer service improvements and community engagement.
- Qualifications: Passion for customer engagement and strong communication skills.
The predicted salary is between 25974 - 25974 £ per year.
Have you got the right qualifications and skills for this job? Find out below, and hit apply to be considered. When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Salary: £25,974 per annum
Hours: 37 per week, Monday to Friday
Contract: Permanent
Closing Date: 5 pm on Wednesday 24 June 2026
If you’re passionate about making a real difference to customers, then our Customer Engagement & Scrutiny Co‑ordinator role is for you. Join us to support impactful engagement that drives meaningful service improvements.
Role Benefits:- 28 days annual leave (plus bank holidays) for full‑time employees; pro‑rata for part‑time employees.
- Working from home up to 2 days per week.
- Health cash plan membership so you can save money by claiming cash back – over £1,000 each year – towards essential healthcare such as dental, optical, physio and more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 × salary.
Supporting the Customer Engagement and Scrutiny Lead in the planning and delivery of tenant engagement activities, including:
- Tenant Voice Panel meetings;
- Focus groups, surveys, and consultation sessions;
- Community‑based engagement events and drop‑ins.
Supporting facilitation and tenant participation for both in person and virtual engagement sessions.
Customer Engagement and Scrutiny Coordinator in Ashington employer: Bernicia Group
As a Customer Engagement and Scrutiny Coordinator in Ashington, you will be part of a dynamic team dedicated to making a positive impact on the community. Our company fosters a supportive work culture that prioritises employee well-being, offering generous benefits such as 28 days of annual leave, flexible working options, and a comprehensive health cash plan. With ample opportunities for professional growth and development, we are committed to empowering our employees to drive meaningful service improvements and enhance customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement and Scrutiny Coordinator in Ashington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bernicia Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bernicia Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement and Scrutiny Coordinator in Ashington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bernicia Group:Your cover letter is your chance to shine! Tell us why you want to work at Bernicia Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bernicia Group!
How to prepare for a job interview at Bernicia Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
