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- Tasks: Support business growth through client management and market analysis in the maritime industry.
- Company: Join a leading multinational ship management company with a diverse and inclusive culture.
- Benefits: Competitive pay, on-the-job training, and exposure to cutting-edge maritime technology.
- Why this job: Be part of a dynamic team driving innovation in the maritime sector.
- Qualifications: Degree in relevant field and experience in sales, marketing, or market analysis.
- Other info: Opportunities for personal growth and development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Working with Bernhard Schulte Shipmanagement means partnering with one of the world's leading third party ship managers. As a multinational, family-owned business, we celebrate a culture of togetherness. Caring for and learning from each other is at the base of our success. Our superpower is our diversity. The wealth of more than 80 nationalities and diverse expert knowledge boosts our capacity to innovate and take industry standards to the next level. The BSM family includes over 20,000 seafarers and 2,000 shore-based staff in more than 30 locations and across the oceans. Together, we move a fleet of over 600 vessels and help hundreds of ship owners trade cargo all around the world safely and efficiently. We see it as our highest responsibility to operate with greatest respect to the integrity of the environment, the vessels, and our people.
Are you interested in exciting career opportunities, personal growth, and great development options in an international fast-paced working environment? Then join the BSM family!
Job Objective
Provides support to the MD on business development strategy to drive sustainable growth, maximize market share, and enhance profitability through effective sales and client management.
Key Accountabilities
- Business Development Coordination: Oversee and coordinate business development activities, systematically identifying customers for ship management business.
- Market Analysis & Targeted Lead Generation: Conduct market intelligence efforts to facilitate targeted lead generation and business development activities. Identify market trends, competitive positioning, and potential business opportunities.
- Business Development Support, Proposals and Sales Capabilities: Conduct presentations to potential clients on ship management capabilities to support business acquisition. Prepare proposals, commercial tenders, and sales materials, ensuring accuracy, clarity, and alignment with company standards. Draft, review, and finalize Ship Management and Crew Management Agreements for new vessels, ensuring compliance with internal standards and regulatory expectations, and coordinating with Legal, Operations, and Compliance teams prior to client submission.
- Know Your Customer (KYC) Compliance: Lead the preparation, verification, and maintenance of complete KYC documentation for prospective clients, including required identification, corporate information, and financial records. Coordinate with internal stakeholders to ensure accuracy and completeness of all data in accordance with compliance requirements before agreement finalisation.
- CRM System: Supervise the updating of the PAL CRM system, ensuring effective management of sales and client relations, and enabling transparent, accessible client data for all stakeholders.
- Client Relations: Support SMC client relationship management capabilities by developing and implementing tools and methodologies that elevate service levels and foster long-term client partnerships.
- Resource Management: Lead and develop the Business Development department by providing strategic direction, mentoring, and professional development, ensuring optimal performance, budget compliance, and continuous improvement.
- Support to the Managing Director: Explore opportunities to improve work processes and propose enhancements for Management decision-making. Preparing management information and reporting as required.
Requirements
- Education & Qualifications: Relevant degree or qualification from an accredited University or College.
- Work Experience: Strong understanding of, and direct exposure to, market research & analysis, competitive intelligence, and business planning related methodologies and activities, including use of CRM tools. Minimum 3 years’ on-shore experience within a ship management/owning company. Experience in sales and marketing.
- Job-Specific Skills: Strong knowledge of the marine sector requirements and trends. Knowledge of the global and regional maritime market conditions. Familiarity with target markets, customer base and service offerings. Strategic thinking and decision-making skills. Fluency in English with excellent written and verbal communication skills. Excellent administrative, time & project management skills with ability to deliver to time and quality. PC literate with effective knowledge of Microsoft Office, SharePoint and CRM products. Flexible, self-motivated and self-directed whilst equally able to work effectively as a team member. Customer-focused (internal and external) with strong interpersonal skills; keen to learn and develop.
Why you should join us!
We offer a supportive environment, competitive compensation, and meaningful opportunities. By joining us, you will enjoy:
- On-the-job training
- First-hand exposure to the growing maritime technological industry
- Diverse workforce
- Technology-driven company
- Be a part of the ever-growing Schulte group family!
Please also submit your CV for the position via our Career Site through the following link: https://bit.ly/4biatSh
Customer Relations Manager employer: BERNHARD SCHULTE SHIPMANAGEMENT (SINGAPORE) PTE. LTD.
Contact Detail:
BERNHARD SCHULTE SHIPMANAGEMENT (SINGAPORE) PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the maritime industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they operate. This will help you tailor your responses and show that you’re genuinely interested in being part of the BSM family.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Customer Relations Manager role. Highlight your experience in sales and client management, and don’t forget to showcase your knowledge of the marine sector.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the BSM team. Don’t miss out on this opportunity to grow with us!
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Relations Manager role. Highlight relevant experience in business development, client management, and market analysis. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the maritime industry and how you can contribute to our team. Keep it engaging and personal – we love a good story!
Showcase Your Skills: Don’t forget to highlight your skills in CRM tools and project management. We’re looking for someone who can manage client relations effectively, so make sure to mention any relevant software or methodologies you’ve used.
Apply Through Our Website: We encourage you to apply through our career site! It’s the best way to ensure your application gets to the right people. Plus, it shows us you’re serious about joining the BSM family!
How to prepare for a job interview at BERNHARD SCHULTE SHIPMANAGEMENT (SINGAPORE) PTE. LTD.
✨Know Your Company
Before the interview, take some time to research Bernhard Schulte Shipmanagement. Understand their values, culture, and recent developments in the maritime industry. This will help you align your answers with their mission and demonstrate your genuine interest in being part of their family.
✨Showcase Your Experience
Be ready to discuss your previous experience in business development and client management. Prepare specific examples that highlight your skills in market analysis, proposal preparation, and CRM tools. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the company's approach to client relationship management or how they foster innovation within their diverse workforce. This shows that you're not only interested in the role but also in contributing to their success.
✨Demonstrate Your Soft Skills
As a Customer Relations Manager, strong interpersonal skills are crucial. During the interview, showcase your ability to communicate clearly and work collaboratively. Share examples of how you've built long-term relationships with clients and how you handle challenges in a team setting.