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- Tasks: Support tenants with rent arrears recovery and provide financial guidance.
- Company: Join Berneslai Homes, a community-focused housing organisation.
- Benefits: Competitive salary, agile working, pension scheme, and discounted gym membership.
- Why this job: Make a real difference in people's lives while balancing work and personal commitments.
- Qualifications: Experience in housing or finance, strong communication skills, and empathy.
- Other info: Part-time role with excellent training and career development opportunities.
The predicted salary is between 28598 - 31022 £ per year.
Carlton Depot, with travel around Barnsley to visit tenants (or any other base within the geographical boundaries of Barnsley).
At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities. Guided by our 3 Cs values: Customer first, Can do, and Curious, we are committed to delivering high-quality services that put people at the heart of everything we do.
We are now looking for an Income Officer to join us on a permanent, part-time basis, working 18.5 hours per week.
The Benefits:
- Salary of £28,598 - £31,022 per annum (pro rata)
- Agile working packages
- Excellent pension scheme
- Discounted gym membership
- Health & wellbeing checks
- Fantastic training and development opportunities
This is a rewarding opportunity for a compassionate housing or finance professional with experience in income recovery and customer negotiation to join our committed organisation. You will have the chance to build supportive, constructive relationships with customers, play an important part in helping them stay on track and maintain stable tenancies. Working part-time hours, you will be able to balance your career with other commitments, while still benefiting from agile working, excellent training and development opportunities and a supportive environment guided by values that put people first.
So, if you’re looking for a role where empathy, communication and sound judgement can create positive outcomes, we would love to hear from you.
The Role:
As an Income Officer, you will deliver an effective rent arrears recovery and income management service, helping customers sustain their tenancies through proactive support and clear financial guidance. You will manage rent accounts on a daily basis, monitoring arrears and making timely contact with customers through a range of communication methods to address outstanding balances. By understanding individual circumstances, you will provide clear, non-judgemental advice and agree realistic repayment plans, taking appropriate action where agreements are not maintained.
Additionally, you will:
- Work with internal teams and external partners to support customers
- Prepare and serve legal notices and supporting documentation
About You:
To be considered as an Income Officer, you will need:
- Experience working in a housing and/or finance environment involving the recovery of income and maintaining accurate records
- Experience interviewing and negotiating agreements and/or actions with customers
- Knowledge and understanding of the impact financial exclusion and changes to the benefits system have on customers
- A positive approach to call handling when taking inbound calls on a busy service helpline, ensuring customers are fully supported
- At a minimum, four GCSEs at Grade 4 or above (A*-C Grade) or equivalent qualification OR the ability to demonstrate relevant experience
This post requires a Basic Criminal Record Check.
Shortlisting is due to take place on 20th and 21st April 2026, and interview dates are due to take place the week commencing 27th April 2026. Please note, these dates are subject to change.
Other organisations may call this role Rent Income Officer, Income Management Officer, Rent Arrears Officer, Income Recovery Officer, Housing Income Officer, Rent Collections Officer, or Arrears and Income Officer.
Berneslai Homes is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re ready to use your skills in a role with real purpose as an Income Officer, please apply via the button shown.
Income Officer in Sheffield employer: Berneslai Homes
Contact Detail:
Berneslai Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Sheffield
✨Tip Number 1
Get to know the company culture! Before your interview, check out Berneslai Homes' values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Income Officer, you'll need to negotiate and support customers effectively. Role-play with a friend or use our resources to sharpen your approach to handling difficult conversations.
✨Tip Number 3
Prepare some questions for your interview! Asking about their approach to customer support or how they handle financial challenges shows you're curious and engaged. Plus, it helps you figure out if this role is right for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have any questions.
We think you need these skills to ace Income Officer in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Income Officer role. Highlight your experience in income recovery and customer negotiation, as these are key aspects of the job. We want to see how your skills align with our values of putting customers first!
Showcase Your Empathy: In your application, don’t forget to demonstrate your compassionate approach. Share examples of how you've supported customers in the past, especially in challenging situations. This will show us that you understand the importance of building supportive relationships.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Berneslai Homes
✨Know Your Stuff
Make sure you understand the role of an Income Officer inside out. Familiarise yourself with income recovery processes, tenant support strategies, and the impact of financial exclusion. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since this role involves working closely with tenants, it's crucial to demonstrate your ability to empathise with their situations. Prepare examples from your past experiences where you've successfully supported customers or negotiated agreements, highlighting your compassionate approach.
✨Practice Your Communication Skills
As an Income Officer, you'll need to communicate clearly and effectively. Practice answering common interview questions out loud, focusing on how you can convey complex information in a simple, non-judgemental way. This will help you feel more at ease during the actual interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the role. This shows that you're not only interested in the job but also in how you can contribute to their mission of supporting the community.