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- Tasks: Lead a team to enhance community living and manage tenancy services effectively.
- Company: Berneslai Homes is a forward-thinking social housing provider dedicated to improving homes and communities.
- Benefits: Enjoy agile working, excellent pension schemes, discounted gym memberships, and health checks.
- Why this job: Join us to make a real impact in your community while developing your leadership skills.
- Qualifications: Level 5 Chartered Institute of Housing qualification and relevant social housing experience required.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 36000 - 60000 £ per year.
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.
We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence – demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.
The Neighbourhood Team Leader role: We have an exciting opportunity to become our Neighbourhood Team Leader! As part of a varied role, you’ll lead a Neighbourhood team to ensure the delivery of a highly visible, proactive estate and tenancy management service ensuring communities and neighbourhoods are desirable, attractive, safe, and sustainable places which they are proud to be part of. You will be providing inspirational leadership ensuring the delivery of a customer focused service combining key elements of Housing Management, Environmental Management, and Community Safety within a partnership environment.
Key duties and responsibilities of our Neighbourhood Team Leader:
- Ensure the delivery of a highly visible and proactive tenancy and neighbourhood management service, dealing with tenancy conduct and ensuring the provision of assistance and advice with basic repairs and issues of concern to tenants.
- Contribute to service improvements and standardised procedures for tenancy and neighbourhood management activities in order to maximise service efficiency.
- Operational responsibility for managing the team’s performance, producing reports, ensuring key performance targets are achieved and practice complies with legislation, policies and procedures.
- Promote a customer focussed culture within the team, ensuring officers proactively engage with tenants, initiating early intervention and identifying support needs in compliance with legislation, policies, and procedures for safeguarding and antisocial behaviour.
- Ensure the upkeep of neighbourhoods is satisfactory and develop initiatives and strategies to deal with issues of vandalism, graffiti and fly tipping.
- Ensure that breaches of tenancy are actioned and appropriately followed up, in line with thresholds, policies and procedures.
What we’re looking for in our Neighbourhood Team Leader:
- Level 5 Chartered Institute of Housing Level 5 or equivalent level qualification.
- Ability to provide strong leadership and contribute to a positive working environment.
- Relevant experience of working in Social Housing, including tenancy and estate management or community safety.
- Ability to develop performance management systems.
- Evidence of promoting a continuous learning culture including mentoring and coaching individuals to help them develop their skills and achieve their full potential.
What you might be asking is, why work for us?
We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
Key Dates: Shortlisting is due to take place on Tuesday, 13 May and interview dates are due to take place week commencing 19 May. Please note these dates are subject to change.
Further Information: We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn. This post requires a Basic Criminal Record Check. CVs will not be accepted. Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
Neighbourhood Team Leader employer: Berneslai Homes
Contact Detail:
Berneslai Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Team Leader
✨Tip Number 1
Familiarise yourself with Berneslai Homes' '3 Cs' values: Customer first, Can do attitude, and Curiosity. Demonstrating how you embody these values in your interactions can set you apart during the interview process.
✨Tip Number 2
Research the current challenges and successes within Barnsley's social housing sector. Being knowledgeable about local issues will help you engage in meaningful discussions and show your commitment to improving the community.
✨Tip Number 3
Prepare examples of your leadership experience, particularly in social housing or community safety. Highlighting specific instances where you've successfully led a team or implemented improvements will demonstrate your capability for the role.
✨Tip Number 4
Network with current or former employees of Berneslai Homes if possible. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Neighbourhood Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Neighbourhood Team Leader position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your relevant experience in social housing, tenancy management, or community safety. Use specific examples to demonstrate your leadership skills and ability to manage teams effectively.
Showcase Your Values: Berneslai Homes values a customer-first approach, a can-do attitude, and curiosity. Make sure to reflect these values in your application by providing examples of how you have embodied them in your previous roles.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Berneslai Homes
✨Understand the '3 Cs' Values
Familiarise yourself with Berneslai Homes' core values: Customer first, Can do attitude, and Curiosity. Be prepared to discuss how you embody these values in your previous roles and how they can guide your leadership style.
✨Showcase Your Leadership Experience
Highlight your relevant experience in managing teams, particularly in social housing or community safety. Prepare examples of how you've successfully led a team to improve service delivery and foster a positive working environment.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific challenges you've faced in tenancy and neighbourhood management. Explain how you approached these issues, the solutions you implemented, and the outcomes achieved, especially in relation to community safety and tenant satisfaction.
✨Prepare for Performance Management Questions
Since the role involves managing team performance, think about how you've developed performance management systems in the past. Be prepared to share your strategies for monitoring progress, providing feedback, and fostering a culture of continuous learning within your team.
