At a Glance
- Tasks: Support residents and manage neighbourhoods to create thriving communities.
- Company: Berneslai Homes, dedicated to enhancing local living standards.
- Benefits: Competitive salary, agile working, pension scheme, and gym discounts.
- Other info: Join a supportive team focused on diversity and inclusion.
- Why this job: Make a real impact in your community while developing your career.
- Qualifications: Experience in social housing or community safety, with strong communication skills.
The predicted salary is between 31537 - 34434 £ per year.
Neighbourhood Officer Barnsley, South Yorkshire (with travel in and around Barnsley)
About Us
At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities. Guided by our 3 Cs values Customer first, Can do, and Curious we are committed to delivering high-quality services that put people at the heart of everything we do.
We are now looking for eight Neighbourhood Officers to join us on a full-time, permanent basis, working 37 hours per week from one of our bases throughout Barnsley. Our Neighbourhood Officer roles are available with various working arrangements and terms, so please ask us when you apply.
The Benefits
- Salary of £31,537 - £34,434 per annum
- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
This is a fantastic opportunity for focused, responsible social housing professionals to join our purpose-driven organisation. In this highly rewarding role, you will have the chance to make a genuine impact across local communities, helping to foster safe, well-managed neighbourhoods where people can thrive. Whats more, you will discover a supportive and collaborative environment, with strong opportunities to develop your skills and build your social housing career. So, if you want to play a key role in shaping communities and supporting residents, read on and apply today!
The Role
As a Neighbourhood Officer, you will deliver a proactive, visible and customer-focused tenancy and estate management service, supporting residents and communities across a defined area of Barnsley. Specifically, you will provide a responsive neighbourhood management service that helps tenants sustain their situation and is consistent in supporting their needs. Overseeing your patch on a day-to-day basis, you will address issues such as breaches of tenancy and anti-social behaviour, manage void properties and work with internal teams and partners to ensure homes are re-let as soon as possible.
Additionally, you will:
- Provide welcome visits to new tenants, offering guidance and support
- Identify customer vulnerability, including safeguarding concerns
- Complete support checklists and risk assessments, and implement interventions
- Work with the Lettings Service to assess housing applications
About You
To be considered as a Neighbourhood Officer, you will need:
- Experience in social housing, including tenancy or estate management, or community safety-related work
- The ability to provide customer-focused and responsive services
- The ability to communicate effectively with residents and colleagues
- The ability to use initiative and work to deadlines to achieve targets
- An NVQ Level 3, BTEC National Certificate or equivalent, or relevant experience and transferable skills
Please note, this role is subject to a Basic Criminal Record Check. The closing date for this role is 29th March 2026.
Other organisations may call this role Social Housing Officer, Housing Co-ordinator, Housing Advisor, Housing Officer, Tenancy Officer, Estate Officer, Community Housing Officer, Housing Management Officer, or Neighbourhood Services Officer.
Webrecruit and Berneslai Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to make a real difference as a Neighbourhood Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Neighbourhood Officer employer: Berneslai Homes
At Berneslai Homes, we are dedicated to fostering a supportive and inclusive work environment where our employees can thrive. As an Assistant Finance Business Partner, you will not only contribute to the financial health of our organisation but also benefit from excellent training and development opportunities, a robust pension scheme, and a commitment to employee well-being through health checks and discounted gym memberships. Join us in making a meaningful impact on the lives of residents in Barnsley while enjoying a culture that prioritises collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Berneslai Homes. Understand their values like 'Customer first' and 'Can do'. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Neighbourhood Officer, you'll need to interact with residents and colleagues regularly. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experience where you've successfully managed tenancy issues or supported vulnerable customers. Be ready to discuss these during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly via the Berneslai Homes site. This not only streamlines the process but also shows your commitment to joining their mission of creating thriving communities.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in social housing and how it aligns with our values at Berneslai Homes. We want to see how you can bring a customer-first approach to the role!
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills, like effective communication and initiative, have made a difference in your previous roles. We love seeing real-life examples that show us what you can do!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’re the perfect fit for the Neighbourhood Officer role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Berneslai Homes
✨Know Your Community
Before the interview, take some time to research Barnsley and its communities. Understand the challenges residents face and think about how you can contribute to making a positive impact. This will show your genuine interest in the role and help you connect with the interviewers.
✨Emphasise Customer Focus
As a Neighbourhood Officer, being customer-focused is key. Prepare examples from your past experiences where you've successfully supported residents or managed community issues. Highlight your ability to listen, empathise, and respond effectively to their needs.
✨Showcase Your Initiative
This role requires someone who can work independently and take initiative. Be ready to discuss situations where you've identified problems and implemented solutions without waiting for direction. This will demonstrate your proactive approach and problem-solving skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your handling of tenancy breaches or anti-social behaviour. Think through potential situations you might encounter as a Neighbourhood Officer and how you would address them. This preparation will help you articulate your thought process clearly during the interview.
