Neighbourhood Assistants/Officers in Barnsley, South Yorkshire

At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs' values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.

We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.

The Neighbourhood Officer/Assistant role: We have various exciting opportunities for Neighbourhood Officers/Assistants to join us! This is an exciting opportunity working as part of the Neighbourhood Teams where you’ll be supported as part of your personal growth and development to gain an in-depth knowledge and experience in Neighbourhood Housing Management. An integral part of the team, you’ll provide additional support in delivering a proactive reassuring practical and visible customer focused estate management service and make a real difference in the communities that we manage. This involves key front-line elements of Housing Management, Environmental Management, Community and Tenancy Support, Community Safety, Compliance and Cohesion.

Key duties and responsibilities of our Neighbourhood Assistants/Officers:

• Delivering a highly visible, effective & proactive tenancy & neighbourhood management service.
• Delivering with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required.
• Responsible for the day to day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets.
• Providing a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed.
• Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent.
• Working with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities.

What we’re looking for in our Neighbourhood Assistants/Officers:

• NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience / transferable skills.
• Demonstrate a positive, flexible approach to team working, be self-motivated and responsive to change.
• Experience of social housing, including estate management and tenancy management or community safety related work.
• Demonstrate a positive attitude and ability to look for solutions and opportunities in a changing environment.
• The ability to prepare and present information concisely and clearly and adapt communication for a range of audiences, including the ability to influence, negotiate and persuade.

What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Agile Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Health & Wellbeing Checks
• Fantastic Training and Development Opportunities

This post requires a Basic Criminal Record Check. Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. CVs will not be accepted.