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- Tasks: Help manage rent accounts and support tenants in resolving arrears.
- Company: Berneslai Homes is a leading social housing provider in Barnsley, committed to community improvement.
- Benefits: Enjoy flexible working, great pension, gym discounts, health checks, and training opportunities.
- Why this job: Join a forward-thinking team dedicated to making a real difference in people's lives.
- Qualifications: 4 GCSEs Grade 4 or above or relevant experience in housing/finance.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 24000 - 36000 £ per year.
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs' values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right. We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.
The Income Officer role: We have an exciting opportunity for an Income Officer to join us! As part of this varied role, you’ll help us to deliver a high-quality debit management and rent arrears recovery service in accordance with the organisations policies and procedures.
Are you able to work effectively as part of a team and have a positive attitude towards change? If so, you could be exactly who we’re looking for!
Key duties and responsibilities of our Income Officer:
- To provide a responsive service to customers' enquiries in relation to their rent account.
- To monitor rent accounts with an arrears balance daily and ensure prompt contact with the customer using a variety of methods, such as letters, outbound calls, text messages, emails and home visits.
- To provide non-judgemental, firm but fair advice to tenants to establish an understanding of the help and support that is available, what their responsibilities are and what is required for them to resolve their situation.
- To understand customers' financial situation and negotiate affordable arrears repayment agreements and take corrective action when agreements are not maintained.
- To work proactively and in partnership with internal and external support services, such as the Tenants First Team, CAB, Credit Union to assist customers in sustaining their tenancies.
- To prepare and hand-deliver legal Notices of Seeking Possession and Notices of Possession Proceedings including supporting documentation.
What we’re looking for in our Income Officer:
- 4 GCSEs Grade 4 or above (A-C Grade) or equivalent qualification OR ability to demonstrate relevant experience.
- Demonstrate a positive, flexible approach to team working, be self-motivated and responsive to change.
- Experience of working in a Housing/Finance environment involving the recovery of income and maintaining accurate records.
- Experience in interviewing and negotiating agreements/actions with customers.
- Knowledge and understanding of the impact of financial exclusion and changes to the benefits system have on customers.
Closing date: Sunday, 20th April
What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
This post requires a Basic Criminal Record Check. Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. CVs will not be accepted.
Income Officer in Barnsley, South Yorkshire employer: Berneslai Homes
Contact Detail:
Berneslai Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Barnsley, South Yorkshire
✨Tip Number 1
Familiarise yourself with Berneslai Homes' values, especially the '3 Cs' – Customer, Can do, and Curious. Demonstrating your alignment with these values during any interactions can set you apart as a candidate who truly understands the organisation's mission.
✨Tip Number 2
Network with current or former employees of Berneslai Homes to gain insights into the company culture and the Income Officer role. This can provide you with valuable information that you can use to tailor your approach and show your genuine interest in the position.
✨Tip Number 3
Prepare for potential interview questions by thinking about scenarios where you've successfully managed customer relationships or resolved financial issues. Being able to share specific examples will demonstrate your experience and problem-solving skills effectively.
✨Tip Number 4
Stay updated on current trends in social housing and the impact of financial exclusion. Showing that you are informed about these issues during discussions can highlight your commitment to the role and your understanding of the challenges faced by tenants.
We think you need these skills to ace Income Officer in Barnsley, South Yorkshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Income Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience you have in housing or finance, particularly in income recovery and customer service. Use specific examples to demonstrate your ability to manage rent accounts and negotiate repayment agreements.
Showcase Your Values: Berneslai Homes values a customer-first approach, a can-do attitude, and curiosity. Make sure to reflect these values in your application by providing examples of how you've demonstrated them in past roles.
Follow Application Instructions: Since CVs will not be accepted, ensure that you follow the application instructions precisely. Prepare a strong cover letter that addresses the key points mentioned in the job description and submit it through our website before the closing date.
How to prepare for a job interview at Berneslai Homes
✨Understand the 3 Cs
Familiarise yourself with Berneslai Homes' core values: Customer first, Can do attitude, and Curious mindset. Be prepared to discuss how you embody these values in your work and how they can help you succeed as an Income Officer.
✨Showcase Your Experience
Highlight any relevant experience you have in housing or finance, particularly in income recovery and maintaining records. Be ready to provide specific examples of how you've successfully managed similar responsibilities in the past.
✨Demonstrate Empathy and Negotiation Skills
As an Income Officer, you'll need to provide non-judgemental advice and negotiate repayment agreements. Prepare to discuss scenarios where you've had to handle sensitive financial situations and how you approached them with empathy and fairness.
✨Research Local Support Services
Understand the local support services available, such as the Tenants First Team and CAB. Being knowledgeable about these resources will show your commitment to helping customers sustain their tenancies and demonstrate your proactive approach.
