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For Companies At a Glance
- Tasks: Support tenants with rent arrears recovery and provide financial guidance.
- Company: Join Berneslai Homes, a community-focused housing organisation.
- Benefits: Part-time hours, competitive salary, excellent pension, and training opportunities.
- Other info: Dynamic role with a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while balancing work and personal commitments.
- Qualifications: Experience in housing or finance, strong communication skills, and empathy.
The predicted salary is between 28598 - 31022 £ per year.
Carlton Depot, with travel around Barnsley to visit tenants (or any other base within the geographical boundaries of Barnsley).
At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities. Guided by our 3 Cs values Customer first, Can do, and Curious we are committed to delivering high-quality services that put people at the heart of everything we do.
We are now looking for an Income Officer to join us on a permanent, part-time basis, working 18.5 hours per week.
The Benefits
- Salary of £28,598 - £31,022 per annum (pro rata)
- Agile working packages
- Excellent pension scheme
- Discounted gym membership
- Health & wellbeing checks
- Fantastic training and development opportunities
This is a rewarding opportunity for a compassionate housing or finance professional with experience in income recovery and customer negotiation to join our committed organisation. You will have the chance to build supportive, constructive relationships with customers, play an important part in helping them stay on track and maintain stable tenancies. Working part-time hours, you will be able to balance your career with other commitments, while still benefiting from agile working, excellent training and development opportunities and a supportive environment guided by values that put people first.
So, if you’re looking for a role where empathy, communication and sound judgement can create positive outcomes, we would love to hear from you.
The Role
As an Income Officer, you will deliver an effective rent arrears recovery and income management service, helping customers sustain their tenancies through proactive support and clear financial guidance. You will manage rent accounts on a daily basis, monitoring arrears and making timely contact with customers through a range of communication methods to address outstanding balances. By understanding individual circumstances, you will provide clear, non-judgemental advice and agree realistic repayment plans, taking appropriate action where agreements are not maintained.
Additionally, you will:
- Work with internal teams and external partners to support customers
- Prepare and serve legal notices and supporting documentation
About You
To be considered as an Income Officer, you will need:
- Experience working in a housing and/or finance environment involving the recovery of income and maintaining accurate records
- Experience interviewing and negotiating agreements and/or actions with customers
- Knowledge and understanding of the impact financial exclusion and changes to the benefits system have on customers
- A positive approach to call handling when taking inbound calls on a busy service helpline, ensuring customers are fully supported
- At a minimum, four GCSEs at Grade 4 or above (A*-C Grade) or equivalent qualification OR the ability to demonstrate relevant experience
This post requires a Basic Criminal Record Check.
Shortlisting is due to take place on 20th and 21st April 2026, and interview dates are due to take place the week commencing 27th April 2026. Please note, these dates are subject to change.
Other organisations may call this role Rent Income Officer, Income Management Officer, Rent Arrears Officer, Income Recovery Officer, Housing Income Officer, Rent Collections Officer, or Arrears and Income Officer.
Webrecruit and Berneslai Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re ready to use your skills in a role with real purpose as an Income Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Income Officer employer: Berneslai Homes
Contact Detail:
Berneslai Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and finance sectors. You never know who might have a lead on the perfect Income Officer role or can give you insider tips on the application process.
✨Tip Number 2
Prepare for those interviews! Research common questions for Income Officer roles and practice your responses. Highlight your experience in income recovery and customer negotiation, as these are key skills they’re looking for.
✨Tip Number 3
Show your passion for helping others! When you get the chance to speak with potential employers, share examples of how you've supported customers in the past. This will demonstrate that you embody their values of being customer-first and compassionate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Berneslai Homes and making a difference in the community.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Income Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills in income recovery and customer negotiation can make a difference. We want to see real examples of how you've helped others in similar situations.
Be Personable: Remember, we value empathy and communication! Let your personality shine through in your application. Share your passion for helping others and how you can contribute to our mission of supporting residents.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this rewarding opportunity!
How to prepare for a job interview at Berneslai Homes
✨Know Your Stuff
Make sure you understand the role of an Income Officer inside out. Familiarise yourself with income recovery processes, customer negotiation techniques, and the impact of financial exclusion. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since this role involves supporting customers through challenging financial situations, be prepared to demonstrate your empathy and communication skills. Think of examples from your past experiences where you've successfully helped someone in a similar situation, and be ready to share those stories during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and judgement. Practice how you would handle specific situations, like negotiating repayment plans or dealing with difficult customers. This will help you articulate your thought process clearly and show that you can think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the company culture, or the challenges they face. This shows your curiosity and genuine interest in the role, plus it gives you a chance to determine if the organisation aligns with your values.