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- Tasks: Support customers with rental issues and manage income effectively.
- Company: Join Berneslai Homes, a forward-thinking social housing provider.
- Benefits: Enjoy agile working, excellent pension, gym discounts, and training opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: 4 GCSEs or relevant experience; strong teamwork and customer service skills.
- Other info: Diverse workplace with a commitment to employee well-being.
The predicted salary is between 25000 - 30000 £ per year.
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.
We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.
The Income Assistant role will deliver a high-quality debit management and rent arrears recovery service in accordance with the organisations policies and procedures whilst providing a responsive income management information and advisory service that is accurate and supportive to customer needs and aids the sustainment of tenancies.
Key duties and responsibilities of our Income Assistant:
- Liaise with and assist front line services with customer enquiries on rental matters.
- Advise and support internal services on rental issues in order to provide an effective customer and estate management service.
- Provide a responsive service to customers’ enquiries/concerns on rental issues.
- Update the housing management IT system by setting up rent and sundry accounts within appropriate timescales to ensure payments can be processed to the account and the organisation’s income stream is maintained.
- Determine and process the customers’ preferred payment option including the calculation / amendment of direct debits / standing order.
- Investigate credits and transfers on accounts and arrange prompt repayment where appropriate.
What we’re looking for in our Income Assistant:
- 4 GCSEs Grade 4 or above (A-C Grade) or equivalent qualification OR ability to demonstrate relevant experience.
- Demonstrate a positive, flexible approach to team working, be self-motivated and responsive to change.
- Experience of working in a Housing/Finance environment involving the recovery of income and maintaining accurate records.
- Experience in interviewing and negotiating agreements/actions with customers.
- Experience of working with software applications including Microsoft Office and bespoke databases.
- Ability to organise and prioritise own workload with minimum supervision.
We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Package
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
This post requires a Basic Criminal Record Check. CVs will not be accepted. Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
Income Assistant employer: Berneslai Homes
Contact Detail:
Berneslai Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Berneslai Homes. Understand their values, especially the '3 Cs' – Customer, Can do, and Curious. This will help you tailor your responses and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to income management and customer service. Think about your past experiences and how they align with the role of an Income Assistant. We can even help you with mock interviews if you need a bit of extra practice!
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with software applications and how you've used them in previous roles. Highlight any specific examples where you successfully managed rental issues or improved processes. This is your chance to shine!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Income Assistant
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your commitment to putting customers first in your application. Share examples of how you've gone the extra mile to support customers or resolve issues, as this aligns perfectly with our '3 Cs' values.
Demonstrate Your Can-Do Attitude: We love a positive and flexible approach! In your written application, mention times when you've tackled challenges head-on or adapted to changes in your work environment. This will show us you're ready to make things happen.
Be Curious and Detail-Oriented: Since we value curiosity, don’t hesitate to ask questions or seek clarification on rental matters in your application. Also, ensure your details are spot on—accuracy is key in income management, so double-check your work before submitting!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the info you need right there!
How to prepare for a job interview at Berneslai Homes
✨Know Your Stuff
Before the interview, make sure you understand Berneslai Homes' mission and values, especially the '3 Cs'. Familiarise yourself with their approach to customer service and how they manage housing. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous experience in housing or finance, particularly around income recovery and record-keeping. Prepare specific examples that demonstrate your ability to handle customer enquiries and negotiate effectively.
✨Demonstrate a Can-Do Attitude
During the interview, highlight your positive and flexible approach to teamwork. Share instances where you’ve successfully adapted to change or tackled challenges head-on, as this aligns perfectly with the role's requirements.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Income Assistant role and the team dynamics at Berneslai Homes. This shows your curiosity and genuine interest in the position, which can set you apart from other candidates.