Head of Customer Services - Lead Tenant Experience

Head of Customer Services - Lead Tenant Experience

Full-Time 50000 - 65000 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead customer service strategies and ensure top-notch service for tenants.
  • Company: Berneslai Homes, a key player in social housing in Barnsley.
  • Benefits: Competitive benefits package and professional development opportunities.
  • Other info: Join a dynamic team focused on improving community living.
  • Why this job: Make a real difference in tenant experiences and drive transformational change.
  • Qualifications: Senior leadership experience and knowledge of social housing regulations.

The predicted salary is between 50000 - 65000 Β£ per year.

Berneslai Homes in Barnsley is looking for a Head of Customer Services to join the Senior Management Team. This pivotal role involves leading customer-focused strategies and ensuring high-quality service delivery for tenants.

The ideal candidate will possess significant senior leadership experience, a robust understanding of social housing regulations, and a proven ability to drive transformational change.

We offer a competitive benefits package and opportunities for professional development.

Head of Customer Services - Lead Tenant Experience employer: Berneslai Homes

Berneslai Homes is an exceptional employer, dedicated to fostering a supportive and inclusive work culture in Barnsley. With a strong focus on employee growth and development, we provide our team with competitive benefits and the opportunity to make a meaningful impact in the community through innovative customer service strategies. Join us to be part of a forward-thinking organisation that values your contributions and prioritises tenant satisfaction.

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Contact Details:

Berneslai Homes Recruitment Team

We think you need these skills to ace Head of Customer Services - Lead Tenant Experience

Senior Leadership Experience
Customer-Focused Strategies
Service Delivery Management
Understanding of Social Housing Regulations
Transformational Change Management
Strategic Planning
Stakeholder Engagement