At a Glance
- Tasks: Support communities by managing tenancies and ensuring effective estate management.
- Company: Join Berneslai Homes, a forward-thinking social housing provider.
- Benefits: Enjoy agile working, excellent pension, discounted gym membership, and training opportunities.
- Other info: Diverse workplace with a commitment to personal growth and development.
- Why this job: Make a real difference in people's lives and improve local communities.
- Qualifications: 4 GCSEs or NVQ Level 3, plus experience in social housing or community safety.
The predicted salary is between 25583 - 25989 £ per year.
Salary: £25,583 to £25,989
Working Arrangements: Full Time
Hours of Work: 37 hours per week
Status of Employment: Permanent
This post closes at 11.59 pm on the date specified.
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.
We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.
The Neighbourhood Assistant role:
We have an exciting opportunity to join our team as a Neighbourhood Assistant! This is an exciting opportunity working as part of the Neighbourhood Teams where you’ll be supported as part of your personal growth and development to gain an in-depth knowledge and experience in Neighbourhood Housing Management. You'll be an integral part of the team, providing additional support in delivering a proactive, reassuring, practical, and visible customer-focused estate management service and making a real difference in the communities that we manage.
Key duties and responsibilities of our Neighbourhood Assistant:
- To assist in the delivery of a highly visible, effective & proactive tenancy & estate management service.
- To assist Neighbourhood teams in dealing with all breaches of tenancy regulations, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required.
- To provide additional support around the day-to-day management of void properties, working with partners and teams to ensure properties are let as soon as possible to achieve key performance targets.
- Assist in the monitoring of new tenancies and initiate any actions necessary in accordance with procedures.
- Assist Neighbourhood Teams in identifying vulnerable clients by the completion of support checklists and action plans, either at sign up or whenever support issues become apparent.
- Support the Lettings Service in assessing applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure best use of housing stock and sustainability of local communities.
What we’re looking for in our Neighbourhood Assistant:
- 4 GCSE’s (Grade A-C) or NVQ Level 3 or other equivalent qualification or relevant experience.
- Demonstrate a positive, flexible approach to team working, be self-motivated and responsive to change.
- Ability to communicate with residents and colleagues effectively.
- Ability to provide customer-focused and responsive services.
- Experience of social housing, including estate management and tenancy management or Community Safety related work.
We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Fantastic Training and Development Opportunities
Shortlisting is due to take place on Monday, 8 June and interview dates are due to take place 17 & 18 June. Please note these dates are subject to change.
For an informal discussion about this role, please contact Susan Pyne, Neighbourhood Team Leader by emailing. We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn. This post requires a Basic Criminal Record Check. CVs will not be accepted. Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
Community Estate & Tenancy Support Officer employer: Berneslai Homes
At Berneslai Homes, we pride ourselves on being an ambitious and forward-thinking social housing provider, dedicated to improving homes and communities in Barnsley. Our commitment to employee growth is reflected in our supportive work culture, offering excellent training and development opportunities alongside a competitive pension scheme and agile working packages. Join us to make a meaningful impact while enjoying a workplace that values diversity and prioritises the well-being of both employees and tenants.
StudySmarter Expert Advice🤫
We think this is how you could land Community Estate & Tenancy Support Officer
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Berneslai Homes.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Berneslai Homes.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Berneslai Homes.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Berneslai Homes. Apply directly through us to stand out!
We think you need these skills to ace Community Estate & Tenancy Support Officer
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Berneslai Homes. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Community Estate & Tenancy Support Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Berneslai Homes
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Berneslai Homes. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
