At a Glance
- Tasks: Support communities by managing tenancies and ensuring effective estate management.
- Company: Join Berneslai Homes, a leading social housing provider in Barnsley.
- Benefits: Enjoy agile working, excellent pension, discounted gym membership, and training opportunities.
- Other info: Diverse workplace with a commitment to employee well-being and development.
- Why this job: Make a real difference in people's lives while growing your career in housing management.
- Qualifications: 4 GCSEs or NVQ Level 3, plus experience in social housing or community safety.
The predicted salary is between 25583 - 25989 £ per year.
Salary: £25,583 to £25,989
Working Arrangements: Full Time
Hours of Work: 37 hours per week
Status of Employment: Permanent
This post closes at 11.59 pm on the date specified.
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.
We’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.
The Neighbourhood Assistant role:
We have an exciting opportunity to join our team as a Neighbourhood Assistant! This is an exciting opportunity working as part of the Neighbourhood Teams where you’ll be supported as part of your personal growth and development to gain an in-depth knowledge and experience in Neighbourhood Housing Management. You'll be an integral part of the team, providing additional support in delivering a proactive, reassuring, practical, and visible customer-focused estate management service and making a real difference in the communities that we manage.
Key duties and responsibilities of our Neighbourhood Assistant:
- To assist in the delivery of a highly visible, effective & proactive tenancy & estate management service.
- To assist Neighbourhood teams in dealing with all breaches of tenancy regulations, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required.
- To provide additional support around the day-to-day management of void properties, working with partners and teams to ensure properties are let as soon as possible to achieve key performance targets.
- Assist in the monitoring of new tenancies and initiate any actions necessary in accordance with procedures.
- Assist Neighbourhood Teams in identifying vulnerable clients by the completion of support checklists and action plans, either at sign up or whenever support issues become apparent.
- Support the Lettings Service in assessing applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure best use of housing stock and sustainability of local communities.
Please refer to the full Job Description and Employee Specification upon completing your application.
What we’re looking for in our Neighbourhood Assistant:
- 4 GCSE’s (Grade A-C) or NVQ Level 3 or other equivalent qualification or relevant experience.
- Demonstrate a positive, flexible approach to team working, be self-motivated and responsive to change.
- Ability to communicate with residents and colleagues effectively.
- Ability to provide customer-focused and responsive services.
- Experience of social housing, including estate management and tenancy management or Community Safety related work.
We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Fantastic Training and Development Opportunities
Shortlisting is due to take place on Monday, 8 June and interview dates are due to take place 17 & 18 June. Please note these dates are subject to change.
Further Information: For an informal discussion about this role, please contact Susan Pyne, Neighbourhood Team Leader by emailing Susanpyne@berneslaihomes.co.uk
This post requires a Basic Criminal Record Check. CVs will not be accepted. Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
Community Estate & Tenancy Support Officer in Carlton employer: Berneslai Homes
At Berneslai Homes, we pride ourselves on being an ambitious and forward-thinking social housing provider, dedicated to improving homes and communities in Barnsley. Our commitment to employee growth is reflected in our excellent training and development opportunities, alongside a supportive work culture that values teamwork and customer focus. With benefits like agile working packages and a fantastic pension scheme, we offer a rewarding environment for those looking to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Community Estate & Tenancy Support Officer in Carlton
✨Tip Number 1
Get to know the company! Research Berneslai Homes and their values. When you understand their mission, you can tailor your conversations during interviews to show how you align with their '3 Cs' – Customer first, Can do attitude, and Curiosity.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This not only gives you insider info but also shows your genuine interest in being part of the team.
✨Tip Number 3
Prepare for the interview by practising common questions related to community support and estate management. Think about your past experiences and how they relate to the role of Neighbourhood Assistant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Berneslai Homes and making a difference in the community.
We think you need these skills to ace Community Estate & Tenancy Support Officer in Carlton
Some tips for your application 🫡
Show Your Passion for Community:When writing your application, let us see your enthusiasm for community work! Share any relevant experiences that highlight your commitment to improving homes and supporting residents.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you fit into our values of being customer-focused, having a can-do attitude, and staying curious!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of what makes you a great candidate.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our organisation there.
How to prepare for a job interview at Berneslai Homes
✨Know Your Community
Before the interview, take some time to research Barnsley and the specific communities Berneslai Homes serves. Understanding local issues and how they impact residents will show your genuine interest in the role and help you connect with the interviewers.
✨Emphasise Your Customer Focus
Since the role is all about providing customer-focused services, prepare examples from your past experiences where you've successfully dealt with residents or clients. Highlight your ability to listen, empathise, and resolve issues effectively.
✨Show Your Can-Do Attitude
Berneslai Homes values a proactive approach, so be ready to discuss times when you've taken initiative to solve problems or improve processes. This will demonstrate that you embody their 'Can do' attitude and are ready to make a difference.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle tenancy breaches or anti-social behaviour. Think through potential scenarios and how you would respond, focusing on collaboration with teams and support services to ensure effective resolutions.
