At a Glance
- Tasks: Support residents and manage neighbourhoods to create thriving communities.
- Company: Berneslai Homes, dedicated to enhancing local living standards.
- Benefits: Competitive salary, agile working, pension scheme, gym discounts, and training opportunities.
- Other info: Join a diverse team committed to equal opportunities and personal growth.
- Why this job: Make a real difference in people's lives and foster safe, vibrant neighbourhoods.
- Qualifications: Experience in social housing or community safety, with strong communication skills.
The predicted salary is between 31537 - 34434 £ per year.
At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities. Guided by our 3 Cs values: Customer first, Can do, and Curious, we are committed to delivering high-quality services that put people at the heart of everything we do.
We are now looking for eight Neighbourhood Officers to join us on a full-time, permanent basis, working 37 hours per week from one of our bases throughout Barnsley. Our Neighbourhood Officer roles are available with various working arrangements and terms, so please ask us when you apply.
The Benefits:
- Salary of £31,537 - £34,434 per annum
- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
This is a fantastic opportunity for focused, responsible social housing professionals to join our purpose-driven organisation. In this highly rewarding role, you will have the chance to make a genuine impact across local communities, helping to foster safe, well-managed neighbourhoods where people can thrive. You will discover a supportive and collaborative environment, with strong opportunities to develop your skills and build your social housing career.
The Role:
As a Neighbourhood Officer, you will deliver a proactive, visible and customer-focused tenancy and estate management service, supporting residents and communities across a defined area of Barnsley. Specifically, you will provide a responsive neighbourhood management service that helps tenants sustain their situation and is consistent in supporting their needs. Overseeing your patch on a day-to-day basis, you will address issues such as breaches of tenancy and anti-social behaviour, manage void properties and work with internal teams and partners to ensure homes are re-let as soon as possible.
Additionally, you will:
- Provide welcome visits to new tenants, offering guidance and support
- Identify customer vulnerability, including safeguarding concerns
- Complete support checklists and risk assessments, and implement interventions
- Work with the Lettings Service to assess housing applications
About You:
To be considered as a Neighbourhood Officer, you will need:
- Experience in social housing, including tenancy or estate management, or community safety-related work
- The ability to provide customer-focused and responsive services
- The ability to communicate effectively with residents and colleagues
- The ability to use initiative and work to deadlines to achieve targets
- An NVQ Level 3, BTEC National Certificate or equivalent, or relevant experience and transferable skills
Please note, this role is subject to a Basic Criminal Record Check. The closing date for this role is 29th March 2026.
Webrecruit and Berneslai Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you want to make a real difference as a Neighbourhood Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Neighbourhood Officer in Barnsley employer: Berneslai Homes
At Berneslai Homes, we are dedicated to fostering a supportive and inclusive work environment where our employees can thrive. As an Assistant Finance Business Partner, you will not only contribute to the financial health of our organisation but also benefit from excellent training and development opportunities, a robust pension scheme, and a commitment to employee well-being through health checks and discounted gym memberships. Join us in making a meaningful impact on the lives of residents in Barnsley while enjoying a culture that prioritises collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Barnsley
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Berneslai Homes and their values. Understanding their commitment to community and customer service will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to social housing and community management. Think about your past experiences and how they align with the role of a Neighbourhood Officer. We want you to feel confident when discussing your skills and how they can benefit the residents of Barnsley.
✨Tip Number 3
Show your passion for community work! During the interview, share specific examples of how you've positively impacted communities or supported residents in previous roles. This will demonstrate your commitment to making a difference, which is key for a Neighbourhood Officer.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Neighbourhood Officer in Barnsley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in social housing and community safety. We want to see how your skills align with our values of being customer-focused, can-do, and curious!
Showcase Your Communication Skills:As a Neighbourhood Officer, you'll be interacting with residents and colleagues regularly. Use your written application to demonstrate your ability to communicate effectively. A clear and engaging style will help us see your potential!
Highlight Relevant Experience:Don’t forget to mention any previous roles or experiences that relate to tenancy or estate management. We’re looking for candidates who can hit the ground running, so show us what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Berneslai Homes!
How to prepare for a job interview at Berneslai Homes
✨Know Your Community
Before the interview, take some time to research Barnsley and its communities. Understand the challenges residents face and think about how you can contribute to making a positive impact. This will show your genuine interest in the role and help you connect with the interviewers.
✨Emphasise Customer Focus
Since the role is all about putting customers first, prepare examples from your past experiences where you've successfully supported residents or managed community issues. Highlight your ability to listen, empathise, and respond effectively to their needs.
✨Showcase Your Initiative
The Neighbourhood Officer role requires someone who can work independently and take initiative. Be ready to discuss situations where you've identified problems and taken proactive steps to resolve them. This will demonstrate your capability to manage your patch effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think through potential challenges you might face in the role, such as dealing with anti-social behaviour or supporting vulnerable tenants, and outline how you would handle these situations.
