Salary: £32,578 to £35,570
Working Arrangements: Full Time
Hours of Work: 37 hours per week
Status of Employment: Permanent
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer.
Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.
Managing around 18,000 homes on behalf of Barnsley Council, our '3 Cs' values are at the heart of all we do here - we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.
We're proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence-demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.
The Neighbourhood Officer role:
We have an exciting opportunity to join our Neighbourhood service as Neighbourhood Officer!
As part of this key front‑line post, you'll deliver a proactive practical and visible customer focused tenancy and estate management service, to make a real difference to our customers and the communities that we manage.
Key duties and responsibilities of our Neighbourhood Officer:
- Deliver a highly visible, proactive tenancy and neighbourhood management service.
- To deal with or elevate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti‑Social Behaviour within relevant timescales using support or enforcement interventions and services as required.
- Responsible for the day‑to‑day patch based void management of properties and w/ partners and teams to ensure properties are let as soon as possible to achieve key performance targets.
- Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed.
- Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent.
- Work with the Lettings Service regarding the assessment of applications to the Housing Waiting List and effective operation of the Lettings Policy, to ensure the best use of housing stock and sustainability of local communities.
- Provide low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader
Please refer to the full Job Description and Employee Specification upon completing your application.
What we're looking for in our Neighbourhood Officer:
- NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience / transferable skills .
- The ability to communicate with residents and colleagues effectively.
- Experience in social housing, including estate management and tenancy management or community safety related work.
- Experience working with software applications including Microsoft Office and bespoke IT Systems
- Experience working with software applications including Microsoft Office and bespoke IT Systems
- Willingness to work flexible hours to meet the needs of the service.
What you might be asking is, why work for us?
We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
Job Description and Employee Specification: Neighbourhood JD/ES.pdf
Key Dates
Shortlisting is due to take place week commencing Tuesday 20 October and interviews are due to take place week commencing 26 October. Please note these dates are subject to change.
Please note these dates are subject to change.
Additional Information
- We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
- This post requires a Basic Criminal Record Check.
- CVs will not be accepted.
Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
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Neighbourhood Officer - 202610 in Barnsley employer: Berneslai Homes
At Berneslai Homes, we are dedicated to fostering a supportive and inclusive work environment where our employees can thrive. As an Asset Administration Support Officer, you will benefit from our commitment to employee well-being through agile working packages, an excellent pension scheme, and fantastic training and development opportunities. Join us in making a meaningful impact on the lives of residents in Barnsley while being part of a forward-thinking team that prioritises customer satisfaction and community improvement.
