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- Tasks: Support customers with rental queries and manage income effectively.
- Company: Join Berneslai Homes, a forward-thinking social housing provider.
- Benefits: Enjoy agile working, excellent pension, gym discounts, and training opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: 4 GCSEs or relevant experience; team player with a flexible attitude.
- Other info: Diverse workplace encouraging applications from all backgrounds.
The predicted salary is between 25000 - 30000 £ per year.
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs' values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.
The Income Assistant role will deliver a high-quality debit management and rent arrears recovery service in accordance with the organisations policies and procedures whilst providing a responsive income management information and advisory service that is accurate and supportive to customer needs and aids the sustainment of tenancies.
Key duties and responsibilities of our Income Assistant:
- Liaise with and assist front line services with customer enquiries on rental matters.
- Advise and support internal services on rental issues in order to provide an effective customer and estate management service.
- Provide a responsive service to customers' enquiries/concerns on rental issues.
- Update the housing management IT system by setting up rent and sundry accounts within appropriate timescales to ensure payments can be processed to the account and the organisation's income stream is maintained.
- Determine and process the customers' preferred payment option including the calculation/amendment of direct debits/standing order.
- Investigate credits and transfers on accounts and arrange prompt repayment where appropriate.
What we’re looking for in our Income Assistant:
- 4 GCSEs Grade 4 or above (A-C Grade) or equivalent qualification OR ability to demonstrate relevant experience.
- Demonstrate a positive, flexible approach to team working, be self-motivated and responsive to change.
- Experience of working in a Housing/Finance environment involving the recovery of income and maintaining accurate records.
- Experience in interviewing and negotiating agreements/actions with customers.
- Experience of working with software applications including Microsoft Office and bespoke databases.
- Ability to organise and prioritise own workload with minimum supervision.
By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Package
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
This post requires a Basic Criminal Record Check. CVs will not be accepted. Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
Income Assistant in Barnsley employer: Berneslai Homes
Contact Detail:
Berneslai Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Assistant in Barnsley
✨Tip Number 1
Get to know the company! Research Berneslai Homes and their values, especially the '3 Cs'. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills. As an Income Assistant, you'll be liaising with customers and internal services. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Prepare questions to ask during the interview. This shows your curiosity and engagement. Think about what you want to know regarding the team dynamics or how they measure success in the Income team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Income Assistant in Barnsley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the values and requirements mentioned in the job description. Highlight your experience in housing or finance, and show how you embody the '3 Cs' – Customer first, Can do attitude, and Curiosity.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to income management and customer service. We want to see your strengths shine through!
Show Your Enthusiasm: Let your passion for improving homes and communities come through in your writing. Share why you’re excited about the Income Assistant role and how you can contribute to Berneslai Homes’ mission. We love seeing genuine interest!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Berneslai Homes
✨Know Your Stuff
Before the interview, make sure you understand Berneslai Homes' mission and values, especially the '3 Cs'. Familiarise yourself with their approach to customer service and how they manage housing issues. This will help you align your answers with what they value.
✨Showcase Your Experience
Be ready to discuss your previous experience in housing or finance, particularly around income recovery and record-keeping. Prepare specific examples that demonstrate your ability to handle customer enquiries and resolve issues effectively.
✨Demonstrate Your Team Spirit
Berneslai Homes values a positive and flexible approach to teamwork. Think of instances where you've collaborated successfully with others or adapted to changes in your work environment. Highlighting these experiences will show you're a great fit for their team.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Income Assistant role and the team dynamics at Berneslai Homes. This shows your genuine interest in the position and helps you assess if it's the right fit for you too.