At a Glance
- Tasks: Investigate and manage anti-social behaviour cases to create safer neighbourhoods.
- Company: Join Berneslai Homes, a leader in social housing and community support.
- Benefits: Competitive salary, agile working, excellent pension, and discounted gym membership.
- Other info: Enjoy fantastic training opportunities and a supportive work environment.
- Why this job: Make a real difference in people's lives and help build thriving communities.
- Qualifications: Experience in social housing or community safety, with strong customer service skills.
The predicted salary is between 36581 - 39481 £ per year.
About Us At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities.
Guided by our ‘3 Cs’ values – Customer first, Can do, and Curious – we are committed to delivering high-quality services that put people at the heart of everything we do.
We are now looking for an Anti-Social Behaviour Officer to join us on a full-time, permanent basis, working 37 hours per week.
The Benefits - Salary of £36,581 - £39,481 per annum - Agile working packages - Excellent pension scheme - Discounted gym membership - Health & wellbeing checks - Fantastic training and development opportunities This is a fantastic opportunity for a social housing professional with experience in anti-social behaviour, estate and tenancy management or community safety to join our customer-focused organisation.
You’ll have the perfect platform to take your experience to the next level, sharpening your professional judgement and developing the specialist ASB expertise to truly excel in this rewarding area of housing.
Most importantly, you’ll experience the rare sense of satisfaction that very few roles can offer, seeing the direct impact of your work as you help customers overcome difficult circumstances, sustain their tenancies and enjoy safer neighbourhoods.
So, if you want to make a positive contribution to tenants and communities across Barnsley, read on and apply today!
The Role As an Anti-Social Behaviour Officer, you will investigate and manage anti-social behaviour cases to help create safer neighbourhoods and support customers to sustain their tenancies.
You will act as an advocate for customers, resolving housing-related ASB issues, co-ordinating effective responses to tackle and prevent ASB, and providing specialist advice where required.
Taking ownership of low and medium-level ASB cases, you will investigate complaints, address root causes and offer support before escalation.
For more complex cases, you will use risk assessments and low-level legal interventions to help achieve effective positive outcomes.
Additionally, you will: - Prioritise, risk assess and effectively manage your caseload - Prepare quality case files for escalation where appropriate - Build effective relationships with internal and external partners - Support Neighbourhood Officers with response to areas of community tension - Assist with continuous improvement and customer satisfaction in ASB management About You To be considered as an Anti-Social Behaviour Officer, you will need: - Experience of social housing, including anti-social behaviour, estate and tenancy management or community safety-related work - Experience of using software applications, including Microsoft Office and bespoke IT systems - The ability to provide customer-focused and responsive services - An understanding of equality and diversity in the workplace - A positive attitude towards your own development, including embracing the personal development review process - An NVQ Level 3, BTEC National Certificate or equivalent, or relevant experience or transferable skills Please note, this post requires a Basic Criminal Record Check.
Other organisations may call this role ASB Officer, Anti-Social Behaviour Case Officer, Community Safety Officer, Housing Enforcement Officer, Tenancy Enforcement Officer, Housing Officer, Neighbourhood Enforcement Officer, or Community Safety Caseworker.
Webrecruit and Berneslai Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.
Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re ready to take your next step in your career as an Anti-Social Behaviour Officer, please apply via the button shown.
This vacancy is being advertised by Webrecruit.
The services advertised by Webrecruit are those of an Employment Agency.
Anti-Social Behaviour Officer in Barnsley employer: Berneslai Homes
At Berneslai Homes, we are dedicated to fostering a supportive and inclusive work environment where our employees can thrive. As an Asset Administration Support Officer, you will benefit from our commitment to employee well-being through agile working packages, an excellent pension scheme, and fantastic training and development opportunities. Join us in making a meaningful impact on the lives of residents in Barnsley while being part of a forward-thinking team that prioritises customer satisfaction and community improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Anti-Social Behaviour Officer in Barnsley
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Berneslai Homes.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Berneslai Homes!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Berneslai Homes, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Berneslai Homes or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Anti-Social Behaviour Officer in Barnsley
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Berneslai Homes:Before hitting send, make sure to tailor your application specifically to Berneslai Homes! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Berneslai Homes
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
