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For Companies At a Glance
- Tasks: Support housing projects and engage with residents to improve communities.
- Company: Berneslai Homes, dedicated to creating thriving communities in Barnsley.
- Benefits: Competitive salary, agile working, pension scheme, gym discounts, and training opportunities.
- Why this job: Make a real impact on local communities while developing your career.
- Qualifications: Customer service experience and strong relationship-building skills required.
- Other info: Join a diverse team committed to equal opportunities and community support.
The predicted salary is between 31537 - 34434 £ per year.
Carlton Depot, with travel around Barnsley to visit tenants (or any other base within the geographical boundaries of Barnsley).
About Us
At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities. Guided by our 3 Cs values Customer first, Can do, and Curious we are committed to delivering high-quality services that put people at the heart of everything we do.
We are now looking for a Project Liaison Officer to join us on a permanent, full-time basis, working 37 hours per week.
The Benefits
- Salary of £31,537 - £34,434 per annum
- Agile working packages
- Excellent pension scheme
- Discounted gym membership
- Health & wellbeing checks
- Fantastic training and development opportunities
This is an exciting opportunity for a customer-focused project professional with experience building strong relationships and working with the public to join our committed organisation. You will play a crucial part in improving homes and communities throughout Barnsley, supporting exciting regeneration projects that make a visible difference and help improve our town. You will have access to a terrific range of well-rounded benefits, giving you the chance to grow your career in an organisation that puts its people first and is committed to getting things right.
The Role
As a Project Liaison Officer, you will support the delivery of our investment and regeneration projects across Barnsley. Providing a proactive, customer-focused liaison service to residents throughout each stage of works, you will act as a key on-site presence, engaging directly with residents through home visits, consultations and ongoing support. You will ensure residents are informed, prepared and supported before, during and after works, identifying and resolving issues, including repairs and vulnerability concerns, and helping ensure a smooth and positive customer experience.
Additionally, you will:
- Contribute to the coordination and delivery of projects, helping to keep them on track
- Conduct tenant inductions, follow-up visits and post-work assessments
- Build strong relationships with internal teams, contractors and partners
- Prepare and present reports to senior officers, members and partners
About You
To be considered as a Project Liaison Officer, you will need:
- Experience working in a customer-focused environment dealing with the public
- The ability to develop effective working relationships with partners, contractors, consultants, staff and customers
- The ability to accurately prepare and present information concisely and clearly
- A positive, flexible approach to team working
- An NVQ Level 3 and/or equivalent qualifications or proven extensive experience
This post requires a Basic Criminal Record Check. Shortlisting is due to take place the week commencing 27th April 2026, and interview dates are due to take place the week commencing 4th May. Please note, these dates are subject to change.
Other organisations may call this role Project Officer, Resident Liaison Officer, Customer Liaison Officer, Tenant Liaison Officer, Regeneration Officer, Project Support Officer, Community Liaison Officer, Housing Liaison Officer, Project Co-ordinator, or Tenant Support Officer.
Webrecruit and Berneslai Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you are ready to use your skills in a role with real purpose as a Project Liaison Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Locations
Project Liaison Officer - Housing in Barnsley, Yorkshire employer: Berneslai Homes
Contact Detail:
Berneslai Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Liaison Officer - Housing in Barnsley, Yorkshire
✨Tip Number 1
Get to know the company! Research Berneslai Homes and their values. When you understand what they stand for, you can tailor your conversations to show how your skills align with their mission.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've demonstrated your customer-focused approach or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Project Liaison Officer - Housing in Barnsley, Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Project Liaison Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your People Skills: Since this role is all about building relationships, don’t forget to share examples of how you've successfully engaged with customers or residents in the past. We want to see your customer-first approach in action!
Be Clear and Concise: When preparing your written application, keep it clear and to the point. We appreciate well-structured information that’s easy to read, so make sure your key points stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need right there!
How to prepare for a job interview at Berneslai Homes
✨Know Your Stuff
Make sure you understand Berneslai Homes' mission and values, especially the 3 Cs: Customer first, Can do, and Curious. Research their recent projects and community initiatives in Barnsley so you can speak confidently about how your experience aligns with their goals.
✨Showcase Your People Skills
As a Project Liaison Officer, you'll be working closely with residents and various stakeholders. Prepare examples of how you've successfully built relationships in previous roles. Think about specific situations where you resolved issues or improved customer experiences.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and customer focus. Practice responding to scenarios related to tenant concerns or project coordination. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the types of regeneration projects you'll be involved in or how success is measured in this role. This shows your genuine interest and helps you gauge if the position is right for you.