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- Tasks: Support tenants with rent arrears recovery and provide financial guidance.
- Company: Join Berneslai Homes, dedicated to creating thriving communities in Barnsley.
- Benefits: Competitive salary, agile working, excellent pension, and discounted gym membership.
- Why this job: Make a real difference in people's lives while balancing work and personal commitments.
- Qualifications: Experience in housing or finance, strong communication, and negotiation skills required.
- Other info: Part-time role with fantastic training and development opportunities.
The predicted salary is between 28598 - 31022 £ per year.
Carlton Depot, with travel around Barnsley to visit tenants (or any other base within the geographical boundaries of Barnsley).
About Us
At Berneslai Homes, we manage around 18,000 homes on behalf of Barnsley Council, going beyond housing to support residents and create thriving, sustainable communities. Guided by our 3 Cs values Customer first, Can do, and Curious we are committed to delivering high-quality services that put people at the heart of everything we do.
We are now looking for an Income Officer to join us on a permanent, part-time basis, working 18.5 hours per week.
The Benefits
- Salary of £28,598 - £31,022 per annum (pro rata)
- Agile working packages
- Excellent pension scheme
- Discounted gym membership
- Health & wellbeing checks
- Fantastic training and development opportunities
This is a rewarding opportunity for a compassionate housing or finance professional with experience in income recovery and customer negotiation to join our committed organisation. You will have the chance to build supportive, constructive relationships with customers, play an important part in helping them stay on track and maintain stable tenancies. Working part-time hours, you will be able to balance your career with other commitments, while still benefiting from agile working, excellent training and development opportunities and a supportive environment guided by values that put people first.
So, if you are looking for a role where empathy, communication and sound judgement can create positive outcomes, we would love to hear from you.
The Role
As an Income Officer, you will deliver an effective rent arrears recovery and income management service, helping customers sustain their tenancies through proactive support and clear financial guidance. You will manage rent accounts on a daily basis, monitoring arrears and making timely contact with customers through a range of communication methods to address outstanding balances. By understanding individual circumstances, you will provide clear, non-judgemental advice and agree realistic repayment plans, taking appropriate action where agreements are not maintained.
Additionally, you will:
- Work with internal teams and external partners to support customers
- Prepare and serve legal notices and supporting documentation
About You
To be considered as an Income Officer, you will need:
- Experience working in a housing and/or finance environment involving the recovery of income and maintaining accurate records
- Experience interviewing and negotiating agreements and/or actions with customers
- Knowledge and understanding of the impact financial exclusion and changes to the benefits system have on customers
- A positive approach to call handling when taking inbound calls on a busy service helpline, ensuring customers are fully supported
- At a minimum, four GCSEs at Grade 4 or above (AC Grade) or equivalent qualification OR the ability to demonstrate relevant experience
This post requires a Basic Criminal Record Check. Shortlisting is due to take place on 20th and 21st April 2026, and interview dates are due to take place the week commencing 27th April 2026. Please note, these dates are subject to change.
Other organisations may call this role Rent Income Officer, Income Management Officer, Rent Arrears Officer, Income Recovery Officer, Housing Income Officer, Rent Collections Officer, or Arrears and Income Officer.
Berneslai Homes are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you are ready to use your skills in a role with real purpose as an Income Officer, please apply via the button shown.
Locations
Income Officer in Barnsley, Yorkshire employer: Berneslai Homes
Contact Detail:
Berneslai Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Barnsley, Yorkshire
✨Tip Number 1
Get to know the company culture! Before your interview, check out Berneslai Homes' values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Income Officer, you'll need to negotiate and support customers effectively. Role-play with a friend or family member to get comfortable discussing sensitive topics and providing clear advice.
✨Tip Number 3
Prepare some questions for your interview! Asking about the team dynamics or how they support staff development shows you're curious and engaged. Plus, it gives you a chance to see if the role is the right fit for you.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that might pop up at Berneslai Homes.
We think you need these skills to ace Income Officer in Barnsley, Yorkshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in income recovery and customer negotiation. We want to see how your skills align with our values of putting customers first!
Showcase Your Empathy: In your application, share examples of how you've supported customers in the past. We love candidates who can demonstrate compassion and understanding, as these qualities are key to being a successful Income Officer.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications shine through without unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for this rewarding role with Berneslai Homes.
How to prepare for a job interview at Berneslai Homes
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Officer and the specific responsibilities it entails. Familiarise yourself with Berneslai Homes' values, especially the 3 Cs: Customer first, Can do, and Curious. This will help you align your answers with their mission and show that you're genuinely interested in the position.
✨Show Empathy and Communication Skills
As an Income Officer, you'll need to build supportive relationships with customers. Prepare examples from your past experiences where you've successfully negotiated agreements or provided non-judgemental advice. Highlight your ability to communicate clearly and compassionately, as this is crucial for helping tenants manage their finances.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle situations involving rent arrears or difficult conversations with tenants. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your curiosity and genuine interest in the position, plus it gives you a chance to assess if the company culture aligns with your values.