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- Tasks: Support customers with rental queries and manage income effectively.
- Company: Join Berneslai Homes, a forward-thinking social housing provider.
- Benefits: Enjoy flexible working, great pension, gym discounts, and training opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: 4 GCSEs or relevant experience; teamwork and customer service skills required.
- Other info: Diverse workplace with a commitment to employee well-being and growth.
The predicted salary is between 24000 - 28000 £ per year.
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs' values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.
The Income Assistant role will deliver a high-quality debit management and rent arrears recovery service in accordance with the organisations policies and procedures whilst providing a responsive income management information and advisory service that is accurate and supportive to customer needs and aids the sustainment of tenancies.
Key duties and responsibilities of our Income Assistant:
- Liaise with and assist front line services with customer enquiries on rental matters.
- Advise and support internal services on rental issues in order to provide an effective customer and estate management service.
- Provide a responsive service to customers' enquiries/concerns on rental issues.
- Update the housing management IT system by setting up rent and sundry accounts within appropriate timescales to ensure payments can be processed to the account and the organisation's income stream is maintained.
- Determine and process the customers' preferred payment option including the calculation/amendment of direct debits/standing order.
- Investigate credits and transfers on accounts and arrange prompt repayment where appropriate.
What we’re looking for in our Income Assistant:
- 4 GCSEs Grade 4 or above (A-C Grade) or equivalent qualification OR ability to demonstrate relevant experience.
- Demonstrate a positive, flexible approach to team working, be self-motivated and responsive to change.
- Experience of working in a Housing/Finance environment involving the recovery of income and maintaining accurate records.
- Experience in interviewing and negotiating agreements/actions with customers.
- Experience of working with software applications including Microsoft Office and bespoke databases.
- Ability to organise and prioritise own workload with minimum supervision.
By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Package, Excellent Pension Scheme, Discounted Gym Membership, Health & Wellbeing Checks, and Fantastic Training and Development Opportunities.
This post requires a Basic Criminal Record Check. CVs will not be accepted. Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
Locations
Income Assistant in Barnsley, Yorkshire employer: Berneslai Homes
Contact Detail:
Berneslai Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Assistant in Barnsley, Yorkshire
✨Tip Number 1
Get to know the company! Research Berneslai Homes and their values, especially the '3 Cs'. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills. As an Income Assistant, you'll be dealing with customers regularly. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Prepare questions to ask at the end of your interview. This shows your curiosity and engagement. Ask about the team dynamics or how they measure success in the Income team—this can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Berneslai Homes.
We think you need these skills to ace Income Assistant in Barnsley, Yorkshire
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your commitment to putting the customer first in your application. Share examples of how you've gone above and beyond to support customers in previous roles, especially in housing or finance.
Demonstrate Your Can-Do Attitude: We love a positive attitude! In your written application, mention times when you've tackled challenges head-on or adapted to changes in your work environment. This will show us that you're ready to make things happen.
Be Curious and Detail-Oriented: Show us your curiosity by mentioning any experiences where you’ve investigated issues or sought out information to improve processes. Attention to detail is key in this role, so don’t forget to emphasise your ability to maintain accurate records.
Tailor Your Application: Take the time to tailor your application specifically for the Income Assistant role. Use the job description as a guide to align your skills and experiences with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Berneslai Homes
✨Know Your Stuff
Before the interview, make sure you understand Berneslai Homes' mission and values, especially the '3 Cs'. Familiarise yourself with their approach to customer service and how they manage housing. This will help you align your answers with what they value.
✨Showcase Your Experience
Be ready to discuss your previous experience in housing or finance, particularly around income recovery and record-keeping. Prepare specific examples of how you've successfully managed customer enquiries or resolved issues, as this will demonstrate your capability for the Income Assistant role.
✨Ask Thoughtful Questions
Prepare a few questions that show your curiosity about the role and the organisation. For instance, ask about the challenges the Income team currently faces or how they measure success in customer satisfaction. This shows you're genuinely interested and engaged.
✨Demonstrate Flexibility and Team Spirit
Since the role requires a positive and flexible approach to teamwork, think of examples where you've adapted to change or worked collaboratively. Highlighting your ability to work well with others will resonate with their team-oriented culture.