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- Tasks: Support income management and provide advisory services to help sustain tenancies.
- Company: Join Berneslai Homes, a leading social housing provider dedicated to improving communities in Barnsley.
- Benefits: Enjoy a supportive work environment with a focus on customer care and community impact.
- Why this job: Be part of a team that values curiosity and a can-do attitude while making a real difference.
- Qualifications: Looking for team players with a positive mindset and a passion for helping others.
- Other info: This role is perfect for those eager to contribute to high-quality housing and tenant well-being.
The predicted salary is between 28800 - 43200 £ per year.
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. ?Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs\’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right. We\’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being. ? The Income Officer role: We have an exciting opportunity for an? Income Officer to join us! As part of our Income service, you\’ll provide a responsive income management information and advisory service that is supportive to our customer needs and aids the sustainment of tenancies. Are you able to work effectively as part of a team and have a positive attitude towards change? If so, you could be exactly who we\’re looking for! Key duties and responsibilities of our Income Officer:
Income Officer employer: Berneslai Homes Careers
Contact Detail:
Berneslai Homes Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarize yourself with the social housing sector, especially in Barnsley. Understanding local issues and the specific needs of tenants will help you demonstrate your commitment to the community during the interview.
✨Tip Number 2
Showcase your ability to work as part of a team by preparing examples of past collaborative projects. Highlight how your positive attitude contributed to successful outcomes, aligning with our 'Can do' value.
✨Tip Number 3
Research Berneslai Homes' recent achievements, such as the C1 grading from the Regulator of Social Housing. Being knowledgeable about our successes will show your genuine interest in our organization and its mission.
✨Tip Number 4
Prepare to discuss how you can contribute to improving customer service and tenant satisfaction. Think of innovative ideas that align with our values of putting the Customer first and staying Curious.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Income Officer position at Berneslai Homes. Understand the key duties and responsibilities, as well as the values they prioritize, such as customer focus, a can-do attitude, and curiosity.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the Income Officer role. Emphasize any previous work in income management, customer service, or social housing to demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Berneslai Homes' mission and values. Share specific examples of how you embody the '3 Cs' and how your positive attitude towards change can contribute to their team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Income Officer role.
How to prepare for a job interview at Berneslai Homes Careers
✨Emphasize Customer Focus
Make sure to highlight your commitment to putting the customer first. Share examples from your past experiences where you successfully addressed customer needs or improved their experience.
✨Show Your Can-Do Attitude
Demonstrate your positive attitude towards change by discussing situations where you adapted to new challenges or implemented improvements. Employers appreciate candidates who are proactive and solution-oriented.
✨Be Curious and Inquisitive
Prepare thoughtful questions about the role and the organization. This shows your curiosity and willingness to learn, which aligns with the company’s values. Ask about their strategies for tenant engagement or how they measure success in income management.
✨Highlight Team Collaboration
Since teamwork is essential for this role, share specific examples of how you've effectively collaborated with others in previous positions. Discuss how you contributed to team goals and supported your colleagues.
