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- Tasks: Lead the reception and reservations team, ensuring exceptional guest experiences.
- Company: Join the innovative EDITION Hotels, blending luxury with personality.
- Benefits: Enjoy meals on shift, discounts at 9,000 hotels, and wellness programmes.
- Why this job: Be part of a dynamic team in a stunning restaurant environment.
- Qualifications: Leadership experience in fine dining and excellent communication skills required.
- Other info: Unlimited career growth opportunities and a vibrant workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
Berners Tavern at The London EDITION is looking for its next Head of Reception & Reservations! Would you like a job that gives you:
- Food in shift - Meal on us!
- Late evening/Early morning taxi allowance up to £20
- Discounted accommodation in over 9,000 hotels all over the world
- Discounted food & drink in all our restaurants and bars
- Discounts for your friends and family
- £5 breakfast when staying in most of our European hotels
- Wellness and mental health programmes
- World class training and development
- Unlimited career opportunities (internationally and locally)
- Specially curated discounts in thousands of shops
- Amazing staff parties
- Eye test vouchers and contributions towards glasses
- 24-hour employee assistance helpline
- Instant employee recognition
- Employee of the month nominations with generous prizes
- Internal transfer and promotion opportunities
- In-house training and development team with a strong focus on career progression and personal growth
We are looking for a friendly, warm and service-oriented Head of Reception & Reservations to join the team at the award-winning restaurant Berners Tavern in The London EDITION hotel. This gastronomic gem under the direction of our Chef partner Jason Atherton boasts 140 covers, serving guests for breakfast, lunch and dinner. Berners Tavern is located in central London's Fitzrovia at The London EDITION and brings together, in a delicate balancing act, the integrity and character of a historic building with a simple, sophisticated design sensibility, creating a seamless blend of charisma and ease.
As Head of Reception & Reservations you will:
- Welcome guests warmly and personally
- Make restaurant reservations for guests booking tables
- Set a good example of excellent customer service and create a positive atmosphere for guest relations
- Give a fond farewell that encourages guests to return
- Work as part of a team
- Support the development of our employees within their careers
- Be a role model of the EDITION culture
Our most successful Head of Reception & Reservations is someone who:
- Has previous leadership experience in a high-volume, fine dining restaurant
- Takes pride in their role and the impact they have on our guests' and employees' experience
- Is ambitious and wants to grow within their career
- Is a team player
- Is an excellent communicator
- Has previous experience of using OpenTable or a similar reservations system
If this sounds like the perfect place for you, apply to be our next Head of Reception & Reservation today! EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Head of Reception & Reservations - Berners Tavern in London employer: Berners Tavern @ The London EDITION by Jason Atherton
Contact Detail:
Berners Tavern @ The London EDITION by Jason Atherton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Reception & Reservations - Berners Tavern in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into EDITION's vibe. Check out their social media and website to see how they interact with guests and what values they promote. This will help you connect on a personal level during your chat.
✨Tip Number 2
Practice your warm welcome! As the Head of Reception & Reservations, you'll be the face of Berners Tavern. Role-play greeting guests and making reservations with a friend. The more natural you sound, the better you'll impress during the real deal!
✨Tip Number 3
Show off your leadership skills! Think of examples from your past roles where you led a team or improved guest experiences. Be ready to share these stories in your interview to demonstrate how you embody the EDITION culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the EDITION family. Don’t miss out on this opportunity!
We think you need these skills to ace Head of Reception & Reservations - Berners Tavern in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your authentic self shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV. Remember, we’re looking for outgoing and warm individuals who can create a welcoming atmosphere.
Tailor Your Application: Make sure to customise your application for the Head of Reception & Reservations role. Highlight your relevant experience in high-volume dining settings and any leadership roles you've held. This shows us that you understand what it takes to excel in this position!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the EDITION family!
How to prepare for a job interview at Berners Tavern @ The London EDITION by Jason Atherton
✨Know the Brand Inside Out
Before your interview, dive deep into the EDITION Hotels ethos. Understand their unique blend of luxury and personality, and be ready to discuss how you can contribute to that magical experience they aim to create.
✨Showcase Your Service Skills
As a Head of Reception & Reservations, your service skills are paramount. Prepare examples from your past experiences where you’ve gone above and beyond for guests, demonstrating your commitment to exceptional service.
✨Be a Team Player
Highlight your ability to work collaboratively. Share stories that illustrate how you’ve supported your team in high-pressure situations, as this role requires fostering a positive atmosphere and encouraging others.
✨Communicate with Charisma
Practice your communication skills before the interview. You’ll need to convey warmth and professionalism, so think about how you can express your personality while maintaining a polished demeanour that aligns with the EDITION culture.