Assistant Operations Manager | Rochester, NY (DOT)

About The Team

At Bermex, we value customer relationships and strive to delight customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, and water, gas, and electric meter reading. We look for motivated individuals who enjoy independent work and love the outdoors.

About The Role

The Assistant Operations Manager reports to the Senior Operations Manager. This position plans, directs, coordinates, and manages Bermex operations. It serves as the liaison between field staff, the corporate office, and clients while ensuring operational objectives are met through safety, productivity, quality, techniques, and profit. The role requires strong organization, time‑management, and communication skills.

What You’ll Do

• Supervise and assist the operations team: coordinate work schedules, oversee projects, support technicians, line locators, and meter readers, assist when objectives are not met, supervise and train employees, travel when required, walk long distances in various weather conditions, exert physical force moving objects.
• Act as the liaison between field, corporate, and clients: conduct meetings, ensure contract terms, start new contracts, assist sales team as needed, assist senior leaders, prepare documents, reports, analyses, presentations, monitor time sheets, job costs, profitability, audits, productivity, purchase information, communicate with customers, refer complaints, adhere to customer guidelines, facilitate client communication.
• Other duties as assigned.

About You

Must haves:

• Education: High School Diploma or GED.
• Experience: 2 years of field experience in meter reading, natural gas line locating, or leak surveying.

Nice to haves:

• Education: Bachelor’s Degree in Business Management.
• Experience: 3+ years in meter reading, line locating, or leak surveying; 1+ years of supervisory or management experience.

Your Skills

• Ability to multi‑task and work independently and as a team.
• Exceptional flexibility in daily routines.
• Time‑management skills to finish daily meter reads efficiently.
• Excellent communication skills with management and customers.
• Ability to handle unhappy customers professionally.
• Attention to detail for problem solving.
• Ability to walk long distances and prepare for weather conditions.
• Strong business acumen.
• Proficiency with Microsoft Office (Excel, Teams, Outlook).

Drug/Alcohol Testing

Testing required per Non‑Regulatory requirements for employees working with water, electric or meters. Testing required per Federal DOT regulations for employees working with gas meters. Drug/alcohol testing is required.

Benefits

Health and Safety

• Group health plans including medical, prescription, dental, vision, and other coverage options.
• Company‑paid group life insurance, accidental death & dismemberment, short and long‑term disability.
• Flexible Spending Accounts or Health Saving Account with company match.
• Company‑paid Employee Assistance Program (EAP) for all employees and eligible family members.

Retirement

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost.
• Roth or Traditional 401(k) plan with company match.

PTO Plans (after 90 completed days of service for full‑time employees)

• Paid Vacation
• Paid Holidays
• Paid Wedding Day
• Veterans Day paid time off for veterans.
• Paid Sick Time (New York based positions only).

Perks/Allowances

• Company vehicle (for all driver‑based positions).
• Gas card for company vehicle (if applicable).
• Company‑provided cell phone or mobile allowance (if applicable).
• Boot allowance from approved vendors.
• Daily per diem for travel‑based positions.

Pay: $80k to $105k based on experience.

Where We Work

Employees begin their day at the local office where they pick up their company vehicle, equipment, and assignments for the day.

Equal Employment Opportunity Statement

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis.