At a Glance
- Tasks: Manage customer accounts, process orders, and coordinate with teams for timely delivery.
- Company: Join Berlin Packaging, the world's largest Hybrid Packaging Supplier® with a dynamic culture.
- Benefits: Enjoy a competitive salary, perks, pension scheme, and 25 days holiday.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Be a key player in a fast-paced environment and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
Berlin Packaging is the world’s largest Hybrid Packaging Supplier®, providing packaging solutions in glass, plastic, and metal to companies across a wide range of industries, including food & beverage, beauty, healthcare, and industrial markets. As a “one-stop shop,” we combine design & innovation, manufacturing services, and supply chain capabilities to help customers bring their products to market in the most efficient and impactful way. With more than a century of experience in the packaging industry, Berlin Packaging operates on a global scale, supported by an extensive network of suppliers, warehouses, and commercial teams. This unique hybrid model allows the company to offer both standard and highly customized solutions, helping customers increase sales, reduce costs, and improve productivity through smarter packaging.
What sets Berlin Packaging apart is its entrepreneurial mindset and strong customer focus. Employees are encouraged to think like owners, act decisively, and collaborate across functions and geographies to deliver measurable results.
Core Beliefs: The company’s culture is built around innovation, creativity, speed, and a continuous drive to “help customers become greater, faster,” making it a dynamic environment for people who want to make an impact.
Job Summary: The Customer Service (CS) department supports multiple business units across Berlin Packaging. Account Coordinators are responsible for managing customer accounts, handling day-to-day customer contact, processing orders, and coordinating closely with internal teams and suppliers to ensure product availability and timely delivery. The role acts as a key point of contact for customers and colleagues in relation to orders, quotations, invoicing, stock, and logistics. Account Coordinators may support E-Commerce, Beauty, Personal Care, or Food & Beverage customers across specific regions or countries.
ACCOUNTABILITIES:
- Customer & Account Management
- Build and maintain strong, trusted relationships with customers
- Act as the primary point of contact for customer queries, orders, quotations, invoicing, and logistics
- Manage customer accounts across various industry sectors
- Handle customer complaints and provide timely, appropriate resolutions
- Order, Stock & Supply Coordination
- Process and manage sales and purchase orders
- Manage forecasts, monitor order progression, and schedule deliveries to meet customer requirements
- Liaise with suppliers regarding inventory availability and cargo-ready dates
- Work closely with Procurement, Logistics, and Inventory teams to ensure product availability
- Monitor stock levels to minimise shortages and over-stocking
- Support inventory management targets, including slow-moving and no-moving stock reviews
- Maintain and oversee supplier purchase order tracking system, ensuring accurate reporting of order status, production progress, delivery schedules and potential supply chain risks
- Coordinate inbound shipment consolidation to maximize container utilization, optimize freight costs, and ensure timely delivery through effective collaboration with supplier and logistics partners
- Commercial & Sales Support
- Develop and maintain strong product knowledge across the portfolio
- Promote products, including upselling and increasing wallet share where appropriate
- Support the external sales team by providing accurate data and operational support
- Assist with purchasing activities, ensuring products meet agreed specifications, costs, and timelines
- Leadership and development
- Take responsibility for all elements of Account Coordinator activities, including performance, absenteeism, holiday, reviews etc.
- Using leadership principles ensure that all team members have a development plan and formal monitoring is in place
- Develop, along with the Head of Account Coordinators, a personal development plan
- Operational & Compliance Responsibilities
- Monitor and plan transport loads according to priorities and requirements
- Ensure purchase order invoices generated by Customer Service are correctly actioned and closed
- Adhere to all company policies and procedures, including Health & Safety requirements
- Maintain effective communication with internal stakeholders across the business
SKILLS AND EXPERIENCE – REQUIRED FOR THE ROLE:
- Previous experience in an office-based customer service or internal sales support role
- Ability to manage multiple tasks, prioritize effectively, and work with strong attention to detail
- Strong communication skills, both verbal and written
- Ability to work collaboratively within a fast-paced team environment
- Confident, focused, professional and positive attitude
- Reliable, trustworthy and adaptable
- MS Office knowledge, especially Excel and Experience of Sage 200 would be preferred
- Experience of Salesforce advantageous
BENEFITS
- Full Time, permanent
- Perk Box Membership
- Non Sales bonus scheme
- Company contributing Pension Scheme
- 25 days holiday, plus bank holidays
Account Coordinator Team Lead (PC&B) in Livingston employer: Berlin Packaging UK
At Berlin Packaging, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Account Coordinators enjoy comprehensive benefits, opportunities for professional growth, and the chance to build meaningful relationships with customers across various sectors in a vibrant city like Berlin. Join us to be part of a supportive team that values your contributions and encourages your development.
StudySmarter Expert Advice🤫
We think this is how you could land Account Coordinator Team Lead (PC&B) in Livingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Berlin Packaging UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Berlin Packaging UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Coordinator Team Lead (PC&B) in Livingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Berlin Packaging UK:Your cover letter is your chance to shine! Tell us why you want to work at Berlin Packaging UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Berlin Packaging UK!
How to prepare for a job interview at Berlin Packaging UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
