At a Glance
- Tasks: Manage customer accounts, process orders, and coordinate with teams for timely delivery.
- Company: Join a leading packaging company with a focus on customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced environment with plenty of opportunities to learn and develop.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
The Customer Service (CS) department supports multiple business units across Berlin Packaging. Account Coordinators are responsible for managing customer accounts, handling day-to-day customer contact, processing orders, and coordinating closely with internal teams and suppliers to ensure product availability and timely delivery. The role acts as a key point of contact for customers and colleagues in relation to orders, quotations, invoicing, stock, and logistics.
Accountabilities
- Customer and Account Management
- Build and maintain strong, trusted relationships with customers
- Act as the primary point of contact for customer queries, orders, quotations, invoicing, and logistics
- Manage customer accounts across various industry sectors
- Handle customer complaints and provide timely, appropriate resolutions
- Order, Stock and Supply Coordination
- Process and manage sales and purchase orders
- Manage forecasts, monitor order progression, and scheduled deliveries to meet customer requirements
- Liaise with suppliers regarding inventory availability and cargo-ready dates
- Work closely with Procurement, Logistics, and Inventory teams to ensure product availability
- Monitor stock levels to minimise shortages and over-stock
- Support inventory management targets, including slow-moving and no-moving stock reviews
- Commercial and Sales Support
- Develop and maintain strong product knowledge across the portfolio
- Promote products, including upselling and increasing wallet share where appropriate
- Support the external sales team by providing accurate data and operational support
- Assist with purchasing activities, ensuring products meet agreed specifications, costs, and timelines
Skills and Experience
- Essential
- Previous experience in an office-based customer service or internal sales support role
- Ability to manage multiple tasks, prioritise effectively, and work with strong attention to detail
- Strong communication skills, both written and verbal
- Ability to work collaboratively within a fast-paced team environment
- Confident problem-solver with a professional and positive approach
- Reliable, adaptable, and trustworthy
- Desirable
- Understanding of customer forecasting
- Good working knowledge of MS Office, particularly Excel
- Experience of Sage 200 and/or Salesforce
Account Coordinator in Hadleigh employer: Berlin Packaging EMEA
At Berlin Packaging, we pride ourselves on being an exceptional employer that fosters a collaborative and dynamic work environment. As an Account Coordinator, you'll enjoy comprehensive training and development opportunities, ensuring your professional growth while working in the vibrant city of Berlin. Our commitment to employee well-being is reflected in our supportive culture, competitive benefits, and the chance to build lasting relationships with customers across diverse industries.
