At a Glance
- Tasks: Provide top-notch admin support and coordinate patient care in a dynamic healthcare environment.
- Company: Join Berkshire West Primary Care Alliance, shaping the future of primary care.
- Benefits: Flexible part-time hours, competitive pay, and a chance to make a real difference.
- Other info: Work in a supportive team with opportunities for growth and development.
- Why this job: Be the vital link between patients and clinicians, enhancing healthcare experiences.
- Qualifications: Previous admin experience, strong communication skills, and a compassionate approach.
The predicted salary is between 24000 - 32000 € per year.
The Care Coordination Administrator provides high-quality administrative and coordination support across Primary Care Alliance services. The role ensures efficient communication, accurate data management, and effective patient coordination, while supporting clinicians and multidisciplinary teams. Reception and telephony duties are included to help deliver a responsive, patient-centred service.
Main duties of the job
- Care coordination & administration
- Key point of contact for patients, clinicians and partners
- Providing reception and telephony cover
- Data input and reporting
About us
Berkshire West Primary Care Alliance (BWPCA) is the collaborative voice of general practice across the Berkshire West Place within the Buckinghamshire, Oxfordshire, and Berkshire West (BOB) Integrated Care System. We bring together GP practices and Primary Care Networks (PCNs) to work at scale, enabling innovation, influencing system change, and delivering services that meet the needs of our local populations. BWPCA plays a vital role in shaping the future of primary care by strengthening partnerships, developing the workforce, and ensuring general practice is a central and equal partner in integrated care. Our work supports sustainability, equity, and improved outcomes for patients across Reading, Wokingham, and West Berkshire.
Job responsibilities
Location: Primary Care Alliance sites - including Reading Urgent Care Centre (Royal Berkshire Hospital) and Chalfont Surgery (and Primary Care Alliance sites across the Berkshire West locality as required)
Reports To: Service Manager
Contract Type: Part-time 20-30 hours per week (flexible hours). Initial six month fixed term contract with potential to extend
Hourly rate - £12-£16 per hour
Job Purpose
The Care Coordination Administrator provides high-quality administrative and coordination support across Primary Care Alliance services. The role ensures efficient communication, accurate data management, and effective patient coordination, while supporting clinicians and multidisciplinary teams. Reception and telephony duties are included to help deliver a responsive, patient-centred service.
Key Responsibilities
- Support clinicians and care teams with administrative tasks.
- Manage patient pathways, ensuring timely follow-up and progression.
- Maintain accurate patient records in line with data protection standards.
- Coordinate appointments, referrals, and ongoing care.
- Monitor patient activity and elevate issues when needed.
- Act as a key point of contact for patients, clinicians, and partners.
- Liaise with internal and external services to support integrated care.
- Manage communications professionally across phone, email, and systems.
Reception & Telephony
- Provide reception and telephony cover as required.
- Handle patient queries, bookings, and signposting.
- Escalate clinical concerns appropriately and deliver a compassionate service.
Data & Reporting
- Input and maintain data across systems, ensuring accuracy and compliance.
- Support reporting, audits, and performance tracking.
Service Support & Improvement
- Assist with the smooth running of services and daily operations.
- Identify and support improvements to processes and patient flow.
- Contribute to team meetings, training, and service development.
Person Specification
- Previous experience in an administrative or coordination role, ideally within healthcare or a similar environment.
- Experience managing multiple tasks and working in a fast-paced setting.
- Proven experience of handling confidential information appropriately.
- Strong organisational and time management skills.
- Excellent communication skills (written and verbal).
- Ability to prioritise workload and meet deadlines.
- Good IT skills, including use of Microsoft Office and data systems.
- Accurate data entry and record-keeping ability.
- Understanding of patient confidentiality and data protection requirements.
Personal Attributes
- Ability to work independently and as part of a team.
- Professional, compassionate, and patient-centred approach.
- Flexible and adaptable to changing service needs.
- Strong attention to detail.
- Ability to remain calm under pressure.
Working Conditions
Hybrid or on-site working depending on organisational policy. Occasional requirement to support different service areas within the Hub.
Additional Information
The postholder will be expected to comply with all organisational policies and procedures, maintain confidentiality and uphold data protection standards, and undertake any other duties appropriate to the role as required by the line manager.
Safeguarding
The organisation is committed to safeguarding and promoting the welfare of patients and expects all staff to share this commitment.
Equality & Diversity
We are committed to creating an inclusive environment that values diversity and promotes equality of opportunity for all staff and patients.
Care Co-ordination Administrator in Reading employer: Berkshire West Primary Care Alliance
Berkshire West Primary Care Alliance (BWPCA) is an exceptional employer, offering a supportive and collaborative work environment that prioritises patient care and employee development. With flexible part-time hours and opportunities for professional growth within the healthcare sector, BWPCA fosters a culture of inclusivity and innovation, making it an ideal place for those looking to make a meaningful impact in primary care across the Berkshire West locality.
Contact Detail:
Berkshire West Primary Care Alliance Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Co-ordination Administrator in Reading
✨Tip Number 1
Get to know the company! Research Berkshire West Primary Care Alliance and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Care Coordination Administrator, you'll be the key point of contact for patients and clinicians. Role-play common scenarios with a friend to boost your confidence and ensure you can handle queries smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider info about the role and might even lead to a referral.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at BWPCA.
We think you need these skills to ace Care Co-ordination Administrator in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Care Coordination Administrator role. Highlight your relevant experience in administration and coordination, especially in healthcare settings, to show us you’re the right fit!
Show Off Your Communication Skills:Since this role involves a lot of communication with patients and clinicians, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks! Make sure to mention any experience you have managing busy workloads or coordinating various activities, as this will be key in supporting our care teams effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Berkshire West Primary Care Alliance
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Care Coordination Administrator. Familiarise yourself with key tasks like managing patient pathways and maintaining accurate records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves being a key point of contact for patients and clinicians, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will highlight your ability to handle reception and telephony duties with professionalism.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so be ready to discuss how you manage multiple tasks. Share specific strategies or tools you use to stay organised, especially in fast-paced environments. This will reassure the interviewers that you can handle the demands of the role.
✨Emphasise Your Compassionate Approach
As a Care Coordination Administrator, a patient-centred approach is crucial. Think of instances where you've gone above and beyond to support patients or colleagues. Sharing these experiences will illustrate your commitment to providing compassionate care, which aligns perfectly with the values of the organisation.
