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- Tasks: Support community activities and ensure a welcoming environment at Family Hubs.
- Company: Achieving for Children, dedicated to improving lives of children and families.
- Benefits: Flexible hours, valuable experience, and the chance to make a real difference.
- Why this job: Join a passionate team and help create positive change in your community.
- Qualifications: GCSEs in Maths and English, customer service experience, and basic IT skills.
- Other info: Part-time role with opportunities for personal growth and community engagement.
The predicted salary is between 13 - 16 £ per hour.
Achieving for Children’s Family Hubs sit within the Early Intervention and Community Service, within the Family and Adolescents Directorate. The Family Hubs aim to make a positive difference to the lives of children and young people by providing physical and virtual spaces where families can easily access information and advice and a joined up support they need from different services to help them deal with the challenges they are facing.
The offer at each hub will be developed in response to local needs, incorporating the views of children and families and will be delivered with a range of AfC team and partners. The hubs are essential in delivering the Early Help agenda, providing access to information, advice, guidance and support on child development, parenting skills, healthy lifestyles and keeping safe.
In the role you will be working as part of the Family Hub Community Team. You will need to meet and greet and receive members of the public and professionals entering the Family Hub dealing with signposting, enquiries and incidents as they occur. The role is for 10 hours per week during Term Time and will be mainly weekend and evening work and will involve some lone working.
The Community Coordinator Assistant supports the smooth operational delivery of community activities and building management at larger Family Hub sites in Kingston or Richmond. They will normally be based at a specific named Family Hub. They will be working as part of the Family Hub Community team. They will need to greet and receive members of the public and professionals entering the Family Hub dealing with signposting, enquiries and incidents as they occur.
The role involves undertaking a variety of general administrative duties as directed. They will support the Community Coordinator by setting up and clearing down rooms for activities and help to ensure fridges and refreshment receptacles are hygienic. They will assist in reporting building repairs to the FM help desk, update notice boards and assist in the safety of staff and other visitors who use the centre by manning the reception desk entrance doors. They will assist in ensuring the site is welcoming, clean, tidy and risk free. The role requires being a key holder to open and lock the Family Hub as part of an Operation Team rota.
Qualifications:
- Educated to GCSE level C or above (or equivalent) in Mathematics and English.
- Experience of a range of front of house duties in a busy, focussed environment such as meeting and greeting visitors, answering telephone calls and email enquiries and ensuring the reception and general building is kept clean and tidy.
- Experience of working in a customer care environment where confidentiality is respected and a non-judgemental attitude is adopted.
- Ability to build and maintain strong relationships across a diverse set of stakeholders, including children, young people, their families and the community.
- Some basic IT experience.
- Commitment to addressing specific equality or diversity issues within your practice with colleagues/service users and taking action to solve them.
For further information about this role, please contact Nicky Newman by email at nichola.newman@achievingforchildren.org.uk for an informal discussion.
Family Hub Community Coordinator Assistant in Kingston upon Thames employer: Berkshire Sensory Consortium
Contact Detail:
Berkshire Sensory Consortium Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Hub Community Coordinator Assistant in Kingston upon Thames
✨Tip Number 1
Get to know the Family Hub! Familiarise yourself with the services offered and the community needs. This way, when you chat with potential employers or during interviews, you can show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of Achieving for Children on LinkedIn. Ask them about their experiences and any tips they might have. Personal connections can really help us stand out in the hiring process.
✨Tip Number 3
Practice your front-of-house skills! Since the role involves greeting visitors and handling enquiries, consider doing mock scenarios with friends or family. This will help you feel more confident and prepared for real-life situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Family Hub Community Team.
We think you need these skills to ace Family Hub Community Coordinator Assistant in Kingston upon Thames
Some tips for your application 🫡
Show Your Passion for Community Work: When writing your application, let us see your enthusiasm for making a positive impact in the community. Share any relevant experiences or motivations that drive you to work with families and children.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Community Coordinator Assistant. Use keywords from the job description to show that you understand what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Berkshire Sensory Consortium
✨Know the Family Hub Inside Out
Before your interview, make sure you understand what the Family Hubs are all about. Research their mission, the services they provide, and how they support families in the community. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Customer Care Skills
Since this role involves meeting and greeting the public, be ready to discuss your experience in customer care. Think of specific examples where you've successfully handled enquiries or resolved issues, and highlight your ability to maintain a welcoming environment.
✨Demonstrate Team Spirit
The Community Coordinator Assistant role is all about teamwork. Be prepared to talk about your experiences working collaboratively with others. Share examples of how you've contributed to a team’s success and how you can support the Family Hub Community Team.
✨Prepare for Practical Scenarios
You might be asked how you'd handle certain situations, like dealing with an incident at the hub or managing multiple tasks at once. Think through potential scenarios and how you would respond, showcasing your problem-solving skills and ability to stay calm under pressure.
