At a Glance
- Tasks: Deliver exceptional customer service at the reception of a stunning hotel.
- Company: Join the vibrant team at Holme Lacy, part of Warner Hotels Group.
- Benefits: Earn up to £11.44 per hour, enjoy free gym access, and discounted food.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
- Why this job: Kickstart your career in hospitality with fantastic development opportunities.
- Qualifications: No experience needed, just bring your authentic self and a passion for people.
Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181‑bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields.
Pay Rates: Up to £12.71 per hour depending on age.
We have a fantastic opportunity for a Receptionist at Warner Hotels.
The benefits of working with us
- Potential live in available
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to numerous discounts and offers with many national brands and retailers.
- A fantastic opportunity for career development through externally recognised qualifications in addition to in‑house training and development (Degrees and Apprenticeship level)
- 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
What will I be doing?
As part of our supportive team, you will develop and grow into delivering a great customer service on reception and on our holiday shop, within the hotel. Alongside the Front Office Manager and the Front Office Supervisor you will be a key part of the smooth running of the reception area.
What are we looking for?
- A people person who would put the guest journey at the heart of everything they do.
- A willingness to learn and improve knowledge on customer service, our products and tailored selling.
- Someone who will care about the wider team and look to support wherever needed.
What skills do I need?
- No experience necessary – just a promise to come to work as your whole authentic self.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.leisurerecruitment@bourne-leisure.co.uk.
Receptionist Team Member NEW Posted today Holme Lacy employer: Berkshire News
At Warner Hotels, located in the picturesque Holme Lacy, we pride ourselves on being an exceptional employer that values diversity, equity, and inclusion. Our supportive work culture fosters personal and professional growth, offering extensive training opportunities and career development pathways, alongside fantastic benefits such as discounted stays for you and your loved ones, free access to leisure facilities, and a vibrant team environment dedicated to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Team Member NEW Posted today Holme Lacy
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Warner Hotels and their values. This will help you connect with the team and show that you're genuinely interested in being part of their supportive environment.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the hotel. Try role-playing common scenarios with friends or family to boost your confidence in delivering great customer service.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent the hotel.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the Warner Hotels careers page and submit your application directly – it’s the best way to get noticed!
We think you need these skills to ace Receptionist Team Member NEW Posted today Holme Lacy
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application:Make sure to read the job description carefully and highlight how your skills and experiences align with what we’re looking for. This shows us that you’re genuinely interested in the role!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and avoid jargon to make it easy for us to understand your qualifications and enthusiasm.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s super easy and ensures your application lands right where it needs to be!
How to prepare for a job interview at Berkshire News
✨Know the Hotel Inside Out
Before your interview, take some time to research Holme Lacy and the Warner Hotels Group. Familiarise yourself with their services, values, and any recent news. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Receptionist, being a people person is key. Prepare examples of how you've provided excellent customer service in the past, even if it's from previous jobs or volunteer work. Highlight your ability to connect with guests and make them feel welcome.
✨Emphasise Your Willingness to Learn
Since no experience is necessary, focus on your eagerness to learn and grow. Be ready to discuss how you plan to improve your knowledge about customer service and the hotel’s offerings. This shows that you're proactive and committed to personal development.
✨Be Authentic and Positive
The job description mentions bringing your whole authentic self to work. During the interview, be yourself and let your personality shine through. A positive attitude can go a long way in making a great impression, so don’t forget to smile!
