At a Glance
- Tasks: Deliver exceptional customer service at the reception of a stunning hotel.
- Company: Join the vibrant team at Alvaston Hall, part of Warner Hotels Group.
- Benefits: Enjoy free gym access, discounted food, and exclusive offers with national brands.
- Other info: We value diversity and are committed to supporting all applicants.
- Why this job: Kickstart your career in hospitality with fantastic development opportunities.
- Qualifications: No experience needed, just bring your authentic self and a passion for people.
The predicted salary is between 12.71 - 12.71 £ per hour.
Join our team at Alvaston Hall, part of the Warner Hotels Group. This beautiful 253‑bedroom hotel is a Grade II listed Victorian half‑timbered country house, making a great base for exploring Cheshire’s green spaces and history.
Pay Rates: Up to £12.71 per hour depending on age
We have a fantastic opportunity for a Receptionist at Warner Hotels.
The benefits of working with us:
- Free use of gym and leisure facilities
- Free or 60% discounted food onsite
- Access to numerous discounts and offers with many national brands and retailers
- A fantastic opportunity for career development through externally recognised qualifications in addition to in‑house training and development (Degrees and Apprenticeship level)
- 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
What will I be doing?
As part of our supportive team, you will develop and grow into delivering great customer service on reception, within the hotel. Alongside the Reception Manager and the Reception Team Leaders you will be a key part of the smooth running of the reception area.
What are we looking for?
A people person who would put the guest journey at the heart of everything they do. A willingness to learn and improve knowledge on customer service, our products and tailored selling. Someone who will care about the wider team and look to support wherever needed.
What skills do I need?
No experience necessary – just a promise to come to work as your whole authentic self. Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.leisurerecruitment@bourne-leisure.co.uk
Reception Team Member NEW Posted yesterday Alvaston employer: Berkshire News
At Warner Hotels, we pride ourselves on being an exceptional employer, offering a supportive work culture where every team member is valued. Located in the picturesque Alvaston Hall, our employees enjoy fantastic benefits including free gym access, generous discounts, and opportunities for career development through recognised qualifications. Join us to be part of a diverse team that prioritises guest satisfaction and personal growth, all while working in a stunning Victorian setting.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member NEW Posted yesterday Alvaston
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Berkshire News value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Berkshire News a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Berkshire News!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Berkshire News.
We think you need these skills to ace Reception Team Member NEW Posted yesterday Alvaston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Berkshire News!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Berkshire News
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
