At a Glance
- Tasks: Lead hotel operations, ensuring guest satisfaction and safety during your shift.
- Company: Join a dynamic hotel team focused on guest experience and operational excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Diversity and inclusion are key values; we welcome all applicants.
- Why this job: Be the hero of guest experiences while developing your leadership skills.
- Qualifications: Experience in hotel operations and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
As Property Supervisor, you’ll play a crucial role in bringing that magic to life.
Role Purpose
The Property Supervisor supports the smooth running of hotel maintenance, ensuring safe, functional, and well‑presented buildings, systems, and facilities. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision‑making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities
- Operational Oversight
- Act as the on‑shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on‑shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and escalate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities across rooms, F&B, leisure, and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience
- Hotel operations
- Guest service standards and complaint handling techniques.
- Health & safety, fire safety, hygiene standards, and emergency protocols.
- Strong understanding of general maintenance practices.
- Knowledge of safe equipment/machinery operation.
- Confident in managing guest queries and complaints.
- Able to coordinate multiple departments simultaneously.
- Strong communication, organisation, and time management skills.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at Warner.recruitment@warnerhotels.co.uk.
Please note: Unsolicited CVs from agencies will not be considered.
Property Supervisor NEW Posted yesterday Runnymede employer: Berkshire News
As a Property Supervisor at our Runnymede location, you will be part of a vibrant team dedicated to delivering exceptional guest experiences in a supportive and inclusive work environment. We prioritise employee growth through ongoing training and development opportunities, ensuring that you can advance your career while enjoying the unique benefits of working in a picturesque hotel setting. Our commitment to diversity and a collaborative culture makes us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Property Supervisor NEW Posted yesterday Runnymede
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to property supervision. Think about how you'd handle guest complaints or emergency situations, and be ready to share your experiences.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for guest service and teamwork shine through. They want to see that you’re not just qualified, but also a great fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Property Supervisor NEW Posted yesterday Runnymede
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Property Supervisor role shine through. We want to see how much you care about guest experience and hotel operations, so share your personal connection to the industry!
Tailor Your CV:Make sure your CV is tailored to highlight relevant experience that matches the job description. We love seeing specific examples of how you've handled guest queries or managed teams in the past—this helps us picture you in the role!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you a great fit for the Property Supervisor position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Berkshire News
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Property Supervisor role. Familiarise yourself with the responsibilities listed in the job description, especially around guest service and operational oversight. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Property Supervisor, you'll need to lead teams effectively. Prepare examples from your past experiences where you've successfully motivated a team or resolved conflicts. Highlight your ability to maintain high standards and ensure smooth operations, even during busy periods.
✨Prepare for Crisis Management Scenarios
Expect questions about how you would handle emergencies or unexpected issues. Think of specific situations you've faced before and how you managed them. This will show your problem-solving skills and your ability to keep guests safe and satisfied under pressure.
✨Engage with the Interviewers
During the interview, remember to engage with your interviewers. Ask insightful questions about their operations and how they uphold brand standards. This not only shows your interest in the role but also your understanding of the importance of communication and collaboration across departments.
