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- Tasks: Lead the reception team to ensure an exceptional guest experience.
- Company: Thoresby Hall, a welcoming and inclusive hospitality environment.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Join a diverse team committed to inclusion and support.
- Why this job: Be the face of hospitality and make every guest's stay memorable.
- Qualifications: Experience in front office operations and strong leadership skills.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Role Purpose
The Front Office Supervisor is the onâshift operational leader, ensuring an exceptional arrival, stay, and departure experience for every guest. They lead the reception team with warmth, confidence, and professionalism. The role anticipates guest needs, resolves challenges calmly, and maintains smooth communication across departments. Through curiosity and continuous improvement, the Supervisor elevates service delivery, efficiency, and guest advocacy. Rooted in collaboration and commitment, this role nurtures a positive, guestâfocused culture where the team feels supported and empowered.
Responsibilities
- Operational Oversight
Act as the onâshift leader across the department. Monitor operational standards and efficiency in all areas. Coordinate with department managers to resolve issues promptly. - Guest Service & Experience
Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction. - Team Support & Leadership
Provide onâshift support and guidance to teams across all departments. Reallocate resources during busy periods to maintain service levels. Motivate teams and lead by example with a positive, collaborative approach. - Health, Safety & Compliance
Ensure adherence to H&S regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Complete incident reports and escalate as needed. - Financial & Commercial Awareness
Monitor upselling opportunities. Ensure correct cash handling and billing processes. Support cost control while protecting guest experience. - Communication & Reporting
Conduct thorough shift handovers to ensure smooth continuity. Prepare shift reports on key events, feedback, and challenges. Communicate urgent matters to senior leadership promptly. - Event & Function Support
Liaise with organisers and internal teams to ensure requirements are met. - Problem Solving & Crisis Management
Take decisive action during emergencies or unexpected issues. Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience
Front Office operations and hospitality service standards. Guest experience principles and complaint resolution techniques. Hotel systems (iStay, Maestro) and GDPR/PCI compliance. Health & safety, fire safety, and compliance requirements. Ability to lead and motivate guestâfacing teams effectively during shift. Strong communication, organisation, and time management skills and the ability to coordinate multiple departments simultaneously.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be partâtime or a jobâshare. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at Warner.recruitment@warnerhotels.co.uk.
Front Office Supervisor NEW Posted today Thoresby Hall in Newark on Trent employer: Berkshire News
Contact Detail:
Berkshire News Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Front Office Supervisor NEW Posted today Thoresby Hall in Newark on Trent
â¨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with guests and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice your guest service scenarios! Think about how you'd handle different situations, like a VIP arrival or a complaint. Being prepared will help you demonstrate your problem-solving skills and calmness under pressure during the interview.
â¨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what the hiring managers are looking for and what itâs really like to work there. Plus, it shows your commitment to understanding the role better!
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Itâs also a great chance to reiterate why youâd be a perfect fit for the Front Office Supervisor role.
We think you need these skills to ace Front Office Supervisor NEW Posted today Thoresby Hall in Newark on Trent
Some tips for your application đŤĄ
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so donât be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in front office operations. We love seeing how your skills align with our values and the role's responsibilities!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the Front Office Supervisor role.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for this exciting opportunity at Thoresby Hall.
How to prepare for a job interview at Berkshire News
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Front Office Supervisor role. Familiarise yourself with the responsibilities listed in the job description, especially around guest service and operational oversight. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
â¨Showcase Your Leadership Skills
As a Front Office Supervisor, you'll need to lead and motivate your team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to maintain a positive atmosphere and how you can support your colleagues during busy periods.
â¨Prepare for Guest Scenarios
Expect questions about handling guest complaints or special requests. Think of specific situations where youâve gone above and beyond for a guest. This will not only showcase your problem-solving skills but also your commitment to exceptional service, which is key for this role.
â¨Communicate Clearly and Confidently
Strong communication is crucial in this position. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen carefully to questions and respond thoughtfully. This will reflect your ability to communicate effectively across departments, which is essential for the role.