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- Tasks: Lead hotel operations, ensuring guest satisfaction and safety while managing maintenance and team support.
- Company: Join the vibrant team at Nidd Hall, part of Warner Hotels Group.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and career advancement.
- Other info: Diversity and inclusion are core values; we welcome applicants from all backgrounds.
- Why this job: Be a key player in creating memorable experiences for guests in a stunning setting.
- Qualifications: Experience in hotel operations and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join our team at Nidd Hall, part of the Warner Hotels Group. This 199‑bedroom historic hotel is set in 45 acres of gardens with a fishing lake and stunning Yorkshire countryside views. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight‑knit team that creates truly unique guest experiences.
The Property Supervisor supports the smooth running of hotel maintenance, ensuring safe, functional, and well‑presented buildings, systems, and facilities. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision‑making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities- Operational Oversight
- Act as the on‑shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on‑shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and escape as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities across rooms, F&B, leisure, and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
- Hotel operations
- Guest service standards and complaint handling techniques.
- Health & safety, fire safety, hygiene standards, and emergency protocols.
- Strong understanding of general maintenance practices.
- Knowledge of safe equipment/machinery operation.
- Confident in managing guest queries and complaints.
- Able to coordinate multiple departments simultaneously.
- Strong communication, organisation, and time management skills.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job‑share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please do not hesitate to reach out to us.
Property Supervisor NEW Posted today Nidd Hall in London employer: Berkshire News
Contact Detail:
Berkshire News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Supervisor NEW Posted today Nidd Hall in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out Warner Hotels' social media and website. This will help you understand their values and how you can fit in, making it easier to show off your personality during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Property Supervisor role.
✨Tip Number 3
Show your passion for guest experiences! Think of examples from your past roles where you went above and beyond for guests. Sharing these stories will demonstrate your commitment to creating memorable moments at Nidd Hall.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show that you’re genuinely interested in the position.
We think you need these skills to ace Property Supervisor NEW Posted today Nidd Hall in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Property Supervisor role. Highlight your relevant experience in hotel operations and guest service, and explain how your skills align with what we’re looking for at Nidd Hall.
Show Your Passion: We love candidates who are genuinely excited about creating memorable guest experiences. Share any past experiences or stories that demonstrate your passion for hospitality and how you’ve made a positive impact in previous roles.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Berkshire News
✨Know the Property Inside Out
Before your interview, take some time to research Nidd Hall and the Warner Hotels Group. Familiarise yourself with the hotel's history, its unique features, and the services it offers. This knowledge will not only impress your interviewers but also help you understand how you can contribute to enhancing guest experiences.
✨Showcase Your Problem-Solving Skills
As a Property Supervisor, you'll need to handle unexpected issues and emergencies. Prepare examples from your past experiences where you've successfully resolved problems or managed crises. Highlight your ability to stay calm under pressure and coordinate with different departments to ensure guest safety and satisfaction.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. During the interview, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would conduct shift handovers, prepare reports, and communicate urgent matters to senior leadership. This will show that you understand the importance of clear communication in maintaining operational efficiency.
✨Emphasise Team Leadership and Support
The Property Supervisor role involves leading and motivating teams. Share your experiences in team management and how you've supported colleagues in high-pressure situations. Discuss your approach to fostering a positive work environment and how you plan to lead by example, ensuring that everyone feels valued and engaged.