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- Tasks: Lead a dynamic team to create unforgettable guest experiences in a stunning hotel setting.
- Company: Join Warner Hotels, a vibrant destination known for exceptional hospitality.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact in hospitality while nurturing your leadership skills.
- Qualifications: 5+ years in hotel management with a passion for guest satisfaction and team development.
- Other info: Embrace diversity and inclusion in a collaborative culture that values your unique strengths.
The predicted salary is between 36000 - 60000 £ per year.
Join our team at Cricket St Thomas, part of the Warner Hotels Group. This 239-bedroom Grade II listed hotel with a theatre, spa, and restaurant is surrounded by 160 acres of parkland in the West Country. Ready to take the next step in your hospitality leadership career? At Warner Hotels, you can discover your glow. We believe people thrive when their unique strengths and personalities are nurtured. We're free to be yourself, make an impact, and grow within a tight-knit team that creates truly memorable guest experiences.
As General Manager, you will lead a multidisciplinary team across Rooms, F&B, Spa, Leisure, Guest Experience, and Entertainment. You will own the hotel's performance operationally, commercially, and culturally. You'll lead high-performing teams, optimise revenue streams, and champion a guest-obsessed mindset. Your leadership will ensure exceptional guest experiences, strong EBITDA performance, and a culture that attracts, retains, and develops top talent.
Responsibilities- Lead, coach, and inspire teams to deliver exceptional guest experiences while upholding Warner Brand Standards.
- Address guest concerns with confidence and empathy, using feedback to drive continuous improvement.
- Manage resources effectively to meet guest demand, ensuring high service levels and operational efficiency.
- Collaborate with senior leaders to identify opportunities and implement operational strategies.
- Ensure consistent delivery of high-quality guest experiences, driving improvements in Guest NPS, returning bookings, and online reviews.
- Build a high-performing, engaged team via coaching, feedback, and personal development plans.
- Recruit, develop, and retain exceptional talent, fostering a culture of collaboration, growth, and recognition.
- Monitor team engagement and retention, implementing initiatives that enhance satisfaction and performance.
- Manage hotel revenue and costs to meet or exceed budgets, identifying opportunities for growth and efficiencies.
- Drive revenue performance across Rooms, F&B, Spa, Leisure, and any ancillary streams.
- Ensure full compliance with statutory obligations including Health & Safety, food safety, employment law, and data protection.
- Embed and maintain operational SOPs and brand standards across all departments.
- Oversee stock management and budget adherence, ensuring resources align with business goals.
- Achievement of KPIs including Guest NPS, Mystery Guest scores, labour efficiency, revenue targets, and compliance standards.
- Increased team retention, engagement, and high-potential talent development.
- Enhanced financial performance, including EBITDA growth and cost efficiencies.
- 100% compliance with Health & Safety and mandatory training requirements.
You will be guest-hearted, staying close to guests and role-modeling service excellence; show limitless thinking by embracing innovation and challenging traditional approaches; own our impact by taking accountability for results and driving profitability; and embody winning as one by fostering collaboration, trust, and teamwork. This role requires a hands-on leader who balances strategic vision with operational detail, creates a culture of empowerment, and represents Warner Hotels positively with all stakeholders.
Minimum 5 years' experience as a General Manager in hotels, holiday parks, or a similar multifaceted leisure environment. Strong background in food & beverage, revenue management, and commercial performance. Proven success in leading large, diverse teams and developing high potential leaders. Demonstrated ability to deliver improvements in guest satisfaction and financial KPIs.
Ready to discover your glow? Be part of something more than a hotel — a place where your personality shines and your ideas truly matter.
Inclusion StatementDiversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and central to our mission. We welcome applications from all backgrounds, communities, and industries, and we're happy to discuss any reasonable adjustments or flexibility you may require, including part-time or job-share options. We genuinely care about every candidate's experience during the recruitment process and are here to support you. If you require any assistance or adjustments while applying, please contact us at Warner.recruitment@warnerhotels.co.uk
Please note: Unsolicited CVs from agencies will not be considered.
Location: Cricket St Thomas, TA20 4DD, United Kingdom
General Manager NEW Posted yesterday Cricket St Thomas in London employer: Berkshire News
Contact Detail:
Berkshire News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager NEW Posted yesterday Cricket St Thomas in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Warner Hotels, they value guest obsession and teamwork, so think about how your experiences align with these principles. Be ready to share specific examples that showcase your leadership skills and ability to inspire teams.
✨Tip Number 3
Practice your pitch! When you get the chance to meet hiring managers or recruiters, have a concise and engaging summary of your career journey ready. Highlight your achievements in operational leadership and team development to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in being part of the Warner Hotels family. Let’s get you that dream role!
We think you need these skills to ace General Manager NEW Posted yesterday Cricket St Thomas in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the General Manager role. Highlight your relevant experience in hospitality leadership and how it aligns with our values at Warner Hotels. Show us why you're the perfect fit!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've improved guest satisfaction or driven revenue in previous roles. We love to see results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Berkshire News
✨Know the Hotel Inside Out
Before your interview, take some time to research Cricket St Thomas and Warner Hotels. Familiarise yourself with their values, guest experiences, and any recent news. This will not only show your genuine interest but also help you align your answers with their mission.
✨Showcase Your Leadership Style
As a General Manager, your leadership approach is crucial. Be prepared to discuss your experience in leading diverse teams and how you've fostered a culture of collaboration and growth. Use specific examples that highlight your ability to inspire and develop talent.
✨Demonstrate Guest Obsession
Warner Hotels prides itself on exceptional guest experiences. Think of instances where you've gone above and beyond for guests or implemented changes based on feedback. This will illustrate your commitment to a guest-obsessed mindset, which is key for this role.
✨Prepare for Financial Discussions
Since managing revenue and costs is a big part of the role, brush up on your financial management skills. Be ready to discuss how you've previously met or exceeded budgets and driven revenue performance. Highlight your analytical skills and decision-making processes.
