At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in leisure activities.
- Company: Join Warner Hotels, a unique Grade I listed hotel in beautiful Herefordshire.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of a tight-knit team that values your individuality and creativity.
- Qualifications: Experience in leisure operations and strong leadership skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181‑bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight‑knit team that creates truly unique guest experiences. At Warner Hotels, we’re more than just a place to stay; we’re a place where guests come to make memories, discover new experiences, and feel truly cared for.
The Leisure Supervisor ensures exceptional guest experiences across the pool, spa, fitness, and activities, leading the team with confidence and genuine care. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision‑making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities- Operational Oversight: Act as the on‑shift leader across the department. Monitor operational standards and efficiency in all areas. Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience: Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction. Provide on‑shift support and guidance to teams across all departments. Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance: Ensure adherence to H&S regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Complete incident reports and elevate as needed. Monitor upselling opportunities across rooms, F&B, leisure, and retail. Ensure correct cash handling and billing processes. Support cost control while protecting guest experience.
- Communication & Reporting: Conduct thorough shift handovers to ensure smooth continuity. Prepare shift reports on key events, feedback, and challenges. Communicate urgent matters to senior leadership promptly.
- Event & Function Support: Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management: Take decisive action during emergencies or unexpected issues. Coordinate teams to minimise disruption and ensure guest safety.
- Previous experience in leisure operations.
- Knowledge of Health & safety, fire safety, hygiene standards, and emergency protocols.
- Excellent communication and problem‑solving abilities.
- Strong leadership skills with the ability to motivate and guide a team.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share.
Leisure Supervisor NEW Posted yesterday Holme Lacy employer: Berkshire News
At Warner Hotels, located in the picturesque Holme Lacy, we pride ourselves on being an exceptional employer that nurtures individual strengths and fosters a supportive work culture. As a Leisure Supervisor, you will not only lead a dedicated team in delivering unforgettable guest experiences but also benefit from our commitment to employee growth, diversity, and inclusion, all within a stunning Grade I listed hotel setting. Join us to thrive in a collaborative environment where your contributions truly matter and where every day brings new opportunities to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Supervisor NEW Posted yesterday Holme Lacy
✨Tip Number 1
Get to know the company culture! Before your interview, check out Warner Hotels' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Leisure Supervisor, you'll be interacting with guests and leading a team. Role-play common scenarios with a friend to boost your confidence and refine your communication style.
✨Tip Number 3
Prepare some questions for your interview! Asking about team dynamics or how they handle guest feedback shows you're engaged and ready to contribute to the positive atmosphere at Holme Lacy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Warner Hotels family right from the start!
We think you need these skills to ace Leisure Supervisor NEW Posted yesterday Holme Lacy
Some tips for your application 🫡
Show Your Passion for Leisure:When writing your application, let your enthusiasm for the leisure industry shine through. We want to see how your unique strengths can contribute to creating memorable experiences for our guests at Holme Lacy.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in leisure operations. We love seeing how your past roles align with the responsibilities of a Leisure Supervisor, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences effectively without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Warner Hotels.
How to prepare for a job interview at Berkshire News
✨Know the Company Inside Out
Before your interview, take some time to research Warner Hotels and Holme Lacy specifically. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Leisure Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivate others and ensure a positive guest experience, as this aligns perfectly with the role's requirements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and crisis management skills. Think of specific situations where you had to act quickly to resolve an issue or ensure safety. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
✨Emphasise Your Commitment to Safety and Compliance
Given the importance of health and safety in this role, be ready to discuss your knowledge of relevant regulations and protocols. Share any experiences where you ensured compliance or improved safety standards, as this will demonstrate your readiness to uphold Warner Hotels' high standards.
