At a Glance
- Tasks: Lead the housekeeping team to ensure top-notch cleanliness and guest satisfaction.
- Company: Join a vibrant hotel committed to exceptional service and inclusivity.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in hospitality.
- Other info: Diverse and inclusive workplace with a focus on teamwork and support.
- Why this job: Make a real difference in guest experiences while developing your leadership skills.
- Qualifications: Experience in hotel operations and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Role Purpose: The Housekeeping Supervisor ensures exceptional cleanliness and presentation standards across bedrooms, public areas, and back‑of‑house spaces. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision‑making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities:
- Operational Oversight: Act as the on‑shift leader across the department. Monitor operational standards and efficiency in all areas. Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience: Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership: Provide on‑shift support and guidance to teams across all departments. Reallocate resources during busy periods to maintain service levels. Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance: Ensure adherence to H&S regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Complete incident reports and elevate as needed.
- Financial & Commercial Awareness: Monitor upselling opportunities across rooms, F&B, leisure, and retail. Ensure correct cash handling and billing processes. Support cost control while protecting guest experience.
- Communication & Reporting: Conduct thorough shift handovers to ensure smooth continuity. Prepare shift reports on key events, feedback, and challenges. Communicate urgent matters to senior leadership promptly.
- Event & Function Support: Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management: Take decisive action during emergencies or unexpected issues. Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience: Previous experience in hotel operations, cleaning and hygiene. Knowledge of health & safety, fire safety, hygiene standards, and emergency protocols. Excellent communication and problem‑solving abilities. Strong leadership skills with the ability to motivate and guide a team.
Inclusion Statement: Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share.
Note: Unsolicited CVs from agencies will not be considered.
Housekeeping Supervisor NEW Posted yesterday Alvaston employer: Berkshire News
As a Housekeeping Supervisor at our Alvaston location, you will be part of a dynamic team that prioritises exceptional guest experiences and operational excellence. We offer a supportive work culture that values diversity and inclusion, alongside opportunities for professional growth and development within the hospitality industry. Join us to lead a dedicated team in maintaining high standards of cleanliness and service, all while enjoying the unique advantages of working in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor NEW Posted yesterday Alvaston
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with guests and staff. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Housekeeping Supervisor, you'll need to handle guest queries and complaints like a pro. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your leadership skills during the interview. Share examples of how you've motivated teams or resolved conflicts in the past. This will demonstrate that you can step up when needed and keep things running smoothly.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Housekeeping Supervisor NEW Posted yesterday Alvaston
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight any previous experience in hotel operations or housekeeping. We want to see how you've tackled challenges and maintained high standards in cleanliness and guest service.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to health and safety, as well as your leadership abilities. We appreciate a well-structured application!
Tailor Your Application:Make sure to tailor your application to the specific role of Housekeeping Supervisor. Mention how you can support guest experience and operational efficiency, and don’t forget to include examples of how you've led teams in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Berkshire News
✨Know Your Stuff
Before the interview, brush up on your knowledge of health and safety regulations, hygiene standards, and emergency protocols. Being able to discuss these confidently will show that you’re serious about maintaining high standards in housekeeping.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or resolved conflicts in previous roles. Highlighting your ability to motivate and guide a team will demonstrate that you can step up as an on-shift leader when needed.
✨Be Guest-Focused
Think about how you would handle guest complaints or special requests. Be ready to share specific instances where you provided excellent service, as this role is all about enhancing the guest experience.
✨Communicate Effectively
Practice clear and concise communication. During the interview, make sure to articulate your thoughts well, especially when discussing how you would conduct shift handovers or report key events. Good communication is key in this role!
