At a Glance
- Tasks: Lead the housekeeping team to ensure exceptional cleanliness and guest satisfaction.
- Company: Join the vibrant team at Heythrop Park, part of Warner Hotels Group.
- Benefits: Enjoy a supportive environment with opportunities for personal growth and development.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
- Why this job: Make a real impact on guest experiences in a stunning Cotswolds setting.
- Qualifications: Experience in hotel operations and strong leadership skills required.
The predicted salary is between 24000 - 36000 € per year.
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight-knit team that creates truly unique guest experiences.
The Housekeeping Supervisor ensures exceptional cleanliness and presentation standards across bedrooms, public areas, and back‑of‑house spaces. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision‑making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities- Operational Oversight: Act as the on‑shift leader across the department. Monitor operational standards and efficiency in all areas. Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience: Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership: Provide on‑shift support and guidance to teams across all departments. Reallocate resources during busy periods to maintain service levels. Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance: Ensure adherence to H&S regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Complete incident reports and elevate as needed.
- Financial & Commercial Awareness: Monitor upselling opportunities across rooms, F&B, leisure, and retail. Ensure correct cash handling and billing processes. Support cost control while protecting guest experience.
- Communication & Reporting: Conduct thorough shift handovers to ensure smooth continuity. Prepare shift reports on key events, feedback, and challenges. Communicate urgent matters to senior leadership promptly.
- Event & Function Support: Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management: Take decisive action during emergencies or unexpected issues. Coordinate teams to minimise disruption and ensure guest safety.
- Previous experience in hotel operations, cleaning and hygiene.
- Knowledge of health & safety, fire safety, hygiene standards, and emergency protocols.
- Excellent communication and problem‑solving abilities.
- Strong leadership skills with the ability to motivate and guide a team.
Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.
Inclusion Statement: Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share. We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please do not hesitate to reach out to us at: Warner.recruitment@warnerhotels.co.uk
Housekeeping Supervisor NEW Posted today Heythrop Park employer: Berkshire News
At Heythrop Park, part of the Warner Hotels Group, we pride ourselves on fostering a vibrant work culture where every team member is valued and encouraged to shine. With exceptional benefits, including opportunities for personal growth and development within our expansive 440-acre parkland setting, you will be part of a dedicated team that creates memorable experiences for our guests. Join us as a Housekeeping Supervisor and play a pivotal role in maintaining our high standards while enjoying a supportive environment that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor NEW Posted today Heythrop Park
✨Tip Number 1
Get to know the company culture! Before your interview, check out Warner Hotels' social media and website. Understanding their values and vibe will help you connect during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the Housekeeping Supervisor role.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated teams or handled challenges in previous roles. This is key for the Housekeeping Supervisor position, so make sure to highlight those experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and can set you apart from other candidates.
We think you need these skills to ace Housekeeping Supervisor NEW Posted today Heythrop Park
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application for the Housekeeping Supervisor role. Highlight your relevant experience in hotel operations and any leadership skills that align with what we’re looking for. It shows us you’re genuinely interested!
Showcase Your Problem-Solving Skills:In your written application, share examples of how you've handled challenges in previous roles. We love candidates who can think on their feet and manage crises effectively, so give us a glimpse of your problem-solving prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at Warner Hotels!
How to prepare for a job interview at Berkshire News
✨Know the Hotel Inside Out
Before your interview, take some time to research Heythrop Park and the Warner Hotels Group. Familiarise yourself with their values, services, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with their mission of creating memorable guest experiences.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved operational efficiency. Highlight how you motivate others and maintain high standards, as this is crucial for the role.
✨Prepare for Guest Interaction Scenarios
Expect questions about handling guest complaints or special requests. Think of specific situations where you've gone above and beyond for a guest. Practice articulating these experiences clearly, focusing on your problem-solving skills and ability to maintain a positive atmosphere even under pressure.
✨Understand Health & Safety Protocols
Since the role involves ensuring compliance with health and safety regulations, brush up on relevant protocols. Be ready to discuss your knowledge of hygiene standards and emergency procedures. This will demonstrate your commitment to maintaining a safe environment for both guests and staff.
