At a Glance
- Tasks: Lead the housekeeping team to ensure exceptional cleanliness and guest satisfaction.
- Company: Join the Runnymede on Thames, part of the Warner Hotels Group.
- Benefits: Competitive pay, flexible hours, and a vibrant work environment.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be a key player in creating memorable experiences for guests.
- Qualifications: Experience in hotel operations and strong leadership skills required.
The predicted salary is between 25000 - 30000 € per year.
About the role
Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award‑winning spa facilities, restaurants, bars, and outdoor activities. As a Housekeeping Supervisor, you’ll play a crucial role in bringing that magic to life.
Role Purpose
The Housekeeping Supervisor ensures exceptional cleanliness and presentation standards across bedrooms, public areas, and back‑of‑house spaces. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision‑making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience.
Responsibilities
- Operational Oversight
- Act as the on‑shift leader across the department.
- Monitor operational standards and efficiency in all areas.
- Coordinate with department managers to resolve issues promptly.
- Guest Service & Experience
- Serve as the main guest contact during the shift.
- Handle queries, complaints, VIPs, and special requests professionally.
- Maintain visibility in public areas to support engagement and satisfaction.
- Team Support & Leadership
- Provide on‑shift support and guidance to teams across all departments.
- Reallocate resources during busy periods to maintain service levels.
- Motivate teams and lead by example with a positive, collaborative approach.
- Health, Safety & Compliance
- Ensure adherence to H&S regulations, hygiene standards, and company policies.
- Act as the person responsible for emergency procedures, fire safety, and first aid.
- Complete incident reports and elevate as needed.
- Financial & Commercial Awareness
- Monitor upselling opportunities across rooms, F&B, leisure, and retail.
- Ensure correct cash handling and billing processes.
- Support cost control while protecting guest experience.
- Communication & Reporting
- Conduct thorough shift handovers to ensure smooth continuity.
- Prepare shift reports on key events, feedback, and challenges.
- Communicate urgent matters to senior leadership promptly.
- Event & Function Support
- Liaise with organisers and internal teams to ensure requirements are met.
- Problem Solving & Crisis Management
- Take decisive action during emergencies or unexpected issues.
- Coordinate teams to minimise disruption and ensure guest safety.
Behaviours, Skills & Experience
- Previous experience in hotel operations, cleaning and hygiene.
- Knowledge of health & safety, fire safety, hygiene standards, and emergency protocols.
- Excellent communication and problem‑solving abilities.
- Strong leadership skills with the ability to motivate and guide a team.
Inclusion Statement
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at Warner.recruitment@warnerhotels.co.uk.
Housekeeping Supervisor employer: Berkshire News
At the Runnymede on Thames, part of the Warner Hotels Group, we pride ourselves on creating a supportive and inclusive work environment where every team member can thrive. As a Housekeeping Supervisor, you will benefit from our commitment to employee growth through training and development opportunities, all while enjoying the stunning riverside location and exceptional facilities that enhance both your work and leisure time. Join us in delivering memorable guest experiences in a collaborative atmosphere that values diversity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience clearly.
✨Tip Number 3
Dress the part! Make sure your outfit is professional and fits the vibe of the hotel. First impressions matter, so show them you mean business!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share specific experiences that highlight your commitment to guest satisfaction and how you’ve gone above and beyond in previous roles.
Highlight Your Leadership Skills:As a Housekeeping Supervisor, you'll need to lead and motivate your team. Make sure to include examples of how you've successfully managed teams or resolved conflicts in the past. We want to see your leadership style in action!
Be Detail-Oriented:Attention to detail is key in housekeeping. In your application, mention any relevant experience where you ensured high standards of cleanliness and compliance with health and safety regulations. This will show us you’re the right fit for maintaining our brand standards.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to receive your application and get to know you better. Don’t miss out on this opportunity to join our fantastic team!
How to prepare for a job interview at Berkshire News
✨Know Your Stuff
Before the interview, brush up on your knowledge of hotel operations, cleaning standards, and health & safety regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand what it takes to maintain exceptional cleanliness and guest satisfaction.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. This will demonstrate your ability to take charge and support your colleagues effectively.
✨Be Guest-Focused
Remember, guest experience is key! Think of specific instances where you've gone above and beyond for guests or handled complaints professionally. Sharing these stories will highlight your commitment to providing excellent service and your problem-solving skills.
✨Communicate Clearly
Effective communication is crucial in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can handle shift handovers and report key events efficiently.
