At a Glance
- Tasks: Lead a dynamic housekeeping team to ensure guests enjoy a pristine stay.
- Company: Join the vibrant Norton Grange, part of the Warner Hotels Group.
- Benefits: Enjoy competitive salary, discounts, free gym access, and career development opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real impact on guest experiences in a stunning coastal setting.
- Qualifications: Experience in leading teams and a passion for maintaining high standards.
The predicted salary is between 30000 - 32000 £ per year.
Join our team at Norton Grange, part of the Warner Hotels Group. Set within magnificent grounds, Norton Grange is a beautiful, coastal, 202-bedroom chalet village with a theatre, purpose-built leisure facilities, a restaurant, and award-winning gardens that feature beautiful views of the Solent. It’s close to the port of Yarmouth on the Isle of Wight.
Salary: £30,000-£32,000 dependent on experience.
We have a fantastic opportunity for a Housekeeping Manager at Warner Hotels.
The benefits of working with us:
- A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level).
- 20% discount for you, family & friends across Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family and friends to use).
- Potential live-in available.
- Free use of gym and leisure facilities.
- Free or 60% discounted food onsite.
- Access to numerous discounts and offers with many national brands and retailers.
What will I be doing?
Working closely with the Head of Facilities and leading your Housekeeping Team leaders, you will be responsible for the smooth running of the housekeeping team. Working with a large diverse and multi-skilled team, you will ensure all our guests enjoy the highest quality stay in a perfectly kept room. With a strong sense of awareness of timings and standards, you will ensure every room is prepared for the guests’ arrival, being an integral part of their perfect customer journey. You'll also be responsible for managing the cleanliness and appearance of other guest areas across the hotel through your team.
What are we looking for?
- An engaging and motivating leader to ensure the team are working at their best.
- An enthusiasm to maintain and look for opportunities to improve housekeeping standards.
- Ability to effectively lead, motivate and engage your leaders and team, even at peak times.
- Control deployment of labour within the area of responsibility.
- Able to manage multiple priorities and adapt quickly to changing requirements.
- Willingness to challenge if standards aren’t meeting required levels.
- Be able to make decisions confidently.
- Capable of monitoring guest insights, using feedback to drive a culture of improvement.
- Ability to coach and develop team to improve performance.
- Able to create a rewarding environment that encourages high team engagement.
What skills do we need?
- Experience of leading a large team in a similar role.
- Possess a management or cleaning qualification or willing to develop to this level (e.g., BICS, CIMS, BIFM).
- The ability to manage costs in line with budgets.
- Can create an environment where the team are able to grow and develop.
- Effective communicator with the ability to clearly articulate ideas.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.com
Housekeeping Manager NEW Posted today Norton Grange employer: Berkshire News
At Norton Grange, part of the Warner Hotels Group, we pride ourselves on fostering a supportive and engaging work environment that prioritises employee growth and development. With opportunities for career advancement through recognised qualifications and in-house training, alongside generous benefits such as discounts for you and your loved ones, free access to leisure facilities, and a beautiful coastal location, we are committed to ensuring our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Manager NEW Posted today Norton Grange
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Berkshire News. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Berkshire News
Don't be shy about reaching out to Berkshire News directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Manager NEW Posted today Norton Grange
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Berkshire News and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Berkshire News
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
